Bancassurance Officer - Coast Region
2026-02-26T08:41:03+00:00
National Bank of Kenya
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https://nationalbank.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Finance
Sales & Retail, Business Operations, Insurance, Finance, Banking, Commercial Banks
2026-03-09T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...
Position Scope:
Responsible for driving insurance sales, revenue growth, and portfolio quality within the Retail Banking segment. The role focuses on leveraging the bank’s retail customer base, branch network, and frontline staff to distribute insurance products, deepen client relationships, and deliver exceptional customer experience while ensuring compliance with regulatory requirements.
Responsibilities or duties
- Drive insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross‑selling and upselling opportunities.
- Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention and driving sustainable revenue growth.
- Coach and support Bancassurance Sales Representatives in needs analysis, solution‑based selling, customer education, and effective issue resolution, fostering a customer‑centric culture that builds trust and enhances satisfaction.
- Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams and ensuring strong sales performance
- Train and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements, while ensuring continuous updates on product changes, promotions, and regulatory developments.
- Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators and provide actionable recommendations to improve results.
- Implement proactive customer engagement and retention strategies, in collaboration with the Regional Sales Manager and Head Office team, to drive renewals and reduce cancellations.
- Ensure full compliance with IRA, CBK, AML, KYC, data protection requirements, and internal policies by maintaining proper documentation, accurate keeping, and consistent adherence to operational standards.
- Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, compliance to support business growth and operational alignment
Qualifications or requirements (e.g., education, skills)
- Bachelor’s degree in insurance, Business, Actuarial Science or related field.
- Professional certification in insurance, COP or ECOP is mandatory
Experience needed
- At least 3 years of continuous experience in Bancassurance sales within a retail banking environment
- Experience working with cross‑functional teams such as operations, credit, marketing, and branch leadership
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
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PEOPLE FOCO AGENCY
Personal branding services
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* Drive insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross‑selling and upselling opportunities. * Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention and driving sustainable revenue growth. * Coach and support Bancassurance Sales Representatives in needs analysis, solution‑based selling, customer education, and effective issue resolution, fostering a customer‑centric culture that builds trust and enhances satisfaction. * Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams and ensuring strong sales performance * Train and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements, while ensuring continuous updates on product changes, promotions, and regulatory developments. * Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators and provide actionable recommendations to improve results. * Implement proactive customer engagement and retention strategies, in collaboration with the Regional Sales Manager and Head Office team, to drive renewals and reduce cancellations. * Ensure full compliance with IRA, CBK, AML, KYC, data protection requirements, and internal policies by maintaining proper documentation, accurate keeping, and consistent adherence to operational standards. * Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, compliance to support business growth and operational alignment
* Needs analysis * Solution-based selling * Customer education * Effective issue resolution * Customer-centric culture * Sales techniques * Compliance * Customer engagement * Retention strategies * Cross-functional team collaboration
* Bachelor’s degree in insurance, Business, Actuarial Science or related field. * Professional certification in insurance, COP or ECOP is mandatory
JOB-69a0071f08b39
Vacancy title:
Bancassurance Officer - Coast Region
[Type: FULL_TIME, Industry: Finance, Category: Sales & Retail, Business Operations, Insurance, Finance, Banking, Commercial Banks]
Jobs at:
National Bank of Kenya
Deadline of this Job:
Monday, March 9 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, February 26 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...
Position Scope:
Responsible for driving insurance sales, revenue growth, and portfolio quality within the Retail Banking segment. The role focuses on leveraging the bank’s retail customer base, branch network, and frontline staff to distribute insurance products, deepen client relationships, and deliver exceptional customer experience while ensuring compliance with regulatory requirements.
Responsibilities or duties
- Drive insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross‑selling and upselling opportunities.
- Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention and driving sustainable revenue growth.
- Coach and support Bancassurance Sales Representatives in needs analysis, solution‑based selling, customer education, and effective issue resolution, fostering a customer‑centric culture that builds trust and enhances satisfaction.
- Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams and ensuring strong sales performance
- Train and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements, while ensuring continuous updates on product changes, promotions, and regulatory developments.
- Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators and provide actionable recommendations to improve results.
- Implement proactive customer engagement and retention strategies, in collaboration with the Regional Sales Manager and Head Office team, to drive renewals and reduce cancellations.
- Ensure full compliance with IRA, CBK, AML, KYC, data protection requirements, and internal policies by maintaining proper documentation, accurate keeping, and consistent adherence to operational standards.
- Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, compliance to support business growth and operational alignment
Qualifications or requirements (e.g., education, skills)
- Bachelor’s degree in insurance, Business, Actuarial Science or related field.
- Professional certification in insurance, COP or ECOP is mandatory
Experience needed
- At least 3 years of continuous experience in Bancassurance sales within a retail banking environment
- Experience working with cross‑functional teams such as operations, credit, marketing, and branch leadership
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Discover more
HR Software Integration
PEOPLE FOCO AGENCY
Personal branding services
Check how your CV aligns with this job
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Complete the attached application form NBK BANCASSURANCE INTERMEDIARY JOB APPLICATION – Fill out form And, Submit your CV, along with an application letter to: by Monday, 9 th March 2026
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process
Application Link:Click Here to Apply Now
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