Summary
Date Posted: Friday, October 29, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Key responsibilities:
• Welcome and interact with customers, find their preferences and to gently recommend coffee and other products they will enjoy.
• Develop rapport with customers by learning their names, favourite drinks and food items.
• Answer customer questions regarding coffee blends, preparation, and product freshness.
• Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality.
• Co-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made beverages promptly.
• Be prepared at quieter times to cover all aspects of the front counter role, including operating the till, waiting, and clearing tables.
• Reports all customer complaints to supervisor on duty and potential safety hazards, machine and equipment issues on CMS.
• Responds to customer needs proactively to prevent customer service situations.
• Answers telephone in a courteous and friendly manner including, but not limited to, greeting, giving directions to store location, receiving and filling customer orders, and calling back customers.
• Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations.
• Keep equipment working efficiently by ensuring Shift-End and Day-End cleaning of coffee machines & equipment are done and any issues are reported promptly.
• Perpetuate company Core Values at all times.
Requirements:
If you are a professional barista with at least a year’s experience, love people and possess good customer service skills, we would like to hear from you.

Work Hours: 8 72

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Job application procedure
Email your CV and cover letter to career-ke@bbrood.com to reach us not later than 5th November 2021. Only applications sent to the above email address will be considered.

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