DUTIES AND RESPONSIBILITIES:

Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.

Handling customer interactions at various levels of customer touch points

Consistently follows the set Standard Operating Procedures (S.O.Ps) during production

Advice the Barista in charge on stock levels

Maintains a clean, tidy and working counter at all times

Assists the barista in charge in running the barista counter

Doing the daily stock take of counter products at the end of the shift

Collaborate with other team members to ensure a positive customer experience

Ensuring sufficient supply of products for sale in the counter by doing sufficient back up

Ensuring all take-away and eat in orders are dispensed promptly according to the order docket

Arranging the pastry case and ensuring that it is always clean

Reconfirming of orders done on Vuka

Controlling of wastages

Ensuring there is enough change at all times

Maintaining shift float money and ensuring no shortages

Timely closure of counter variances

Taking care of counter machines

Ensure countable daily stock are done correctly

Carry out any other task as may be instructed by superiors

QUALIFICATIONS:

Ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work cohesively with fellow colleagues as part of a team

In-house training in baristaring and service

Excellent customer care technique and application

6 months working experience as a certified Java House Staff in the Service Department

EXPERIENCE:

The candidate should have 2 years working experience as a certified Java House Africa Staff or 3years working experience as a Barista in a certified coffee store

Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
• Handling customer interactions at various levels of customer touch points
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production
• Advice the Barista in charge on stock levels
• Maintains a clean, tidy and working counter at all times
• Assists the barista in charge in running the barista counter
• Doing the daily stock take of counter products at the end of the shift
• Collaborate with other team members to ensure a positive customer experience
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
• Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
• Arranging the pastry case and ensuring that it is always clean
• Reconfirming of orders done on Vuka
• Controlling of wastages
• Ensuring there is enough change at all times
• Maintaining shift float money and ensuring no shortages
• Timely closure of counter variances
• Taking care of counter machines
• Ensure countable daily stock are done correctly
• Carry out any other task as may be instructed by superiors

• Ability to think and make quick decisions under pressure
• Strong interpersonal abilities
• Problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Excellent customer care technique and application
• Conversant with the Java House Africa coffee/beverage menu
• Dedicated to its systems and procedures

• In-house training in baristaring and service
• 6 months working experience as a certified Java House Staff in the Service Department
• 2 years working experience as a certified Java House Africa Staff or 3years working experience as a Barista in a certified coffee store