About Tugende

Tugende is a leading digital mobility company in Africa, focused on providing asset financing for boda-boda (motorcycle taxi) riders. We are committed to empowering entrepreneurs and improving livelihoods across the continent.

Role Overview

We are seeking a dynamic and results-oriented Branch Leader to manage and grow our operations in a key branch location. The Branch Leader will be responsible for overseeing all aspects of branch performance, including sales, operations, customer service, and team management.

Responsibilities

• Lead and motivate a team of branch staff to achieve sales targets and operational goals.
• Drive business development initiatives to expand customer base and market share.
• Ensure excellent customer service delivery and build strong customer relationships.
• Manage branch operations, including inventory, cash handling, and compliance with company policies.
• Monitor branch performance, analyze data, and implement strategies for improvement.
• Recruit, train, and develop branch staff.

Qualifications

• Proven experience in a leadership or management role, preferably in the financial services or automotive sector.
• Strong sales and business development skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Bachelor's degree in Business Administration, Management, or a related field is preferred.
• Experience working in the Kenyan market is an advantage.

• Lead and motivate a team of branch staff to achieve sales targets and operational goals.
• Drive business development initiatives to expand customer base and market share.
• Ensure excellent customer service delivery and build strong customer relationships.
• Manage branch operations, including inventory, cash handling, and compliance with company policies.
• Monitor branch performance, analyze data, and implement strategies for improvement.
• Recruit, train, and develop branch staff.

• Strong sales and business development skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed decisions.

• Proven experience in a leadership or management role, preferably in the financial services or automotive sector.
• Bachelor's degree in Business Administration, Management, or a related field is preferred.
• Experience working in the Kenyan market is an advantage.