Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

Responsibilities or duties

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

Qualifications or requirements 

A bachelor’s degree in business Related from a recognized institution.

Cash Management Training is required.

Experience needed

• A minimum of 8 years General Banking experience with at least 2 years at Branch Manager Level.
• Should have at least 6 months’ experience in Branch Operations: Cash, Clearing, Accounts & Administration.
• At least 4 years’ experience in the following roles:
• Personal/Business/Retail Banking or Sales Manager.
• Credit Management.
• Customer Service / Relationship Management.

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

• Cash Management Training
• Branch Operations: Cash, Clearing, Accounts & Administration
• Personal/Business/Retail Banking or Sales Management
• Credit Management
• Customer Service / Relationship Management

• Bachelor’s degree in a business-related field from a recognized institution.
• Cash Management Training