Job summary

Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.

JOB TITLE: BRANCH MANAGER (MICRO FINANCE)

NATURE OF JOB: FULL TIME

INDUSTRY: FINANCIAL SERVICES

SALARY: KSHS. 45,000 PLUS INCENTIVES

JOB LOCATION: WESTERN REGION

DUTIES AND RESPONSIBILITIES

Branch Operations & Management

• Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.
• Supervise branch staff and ensure efficient workflow across all departments (loans, customer service, cashiering, etc.).
• Maintain a secure and professional banking environment.
• Monitor and ensure operational efficiency and excellent service delivery.

Credit & Lending Management

• Supervise loan processing, appraisal, disbursement, and recovery processes.
• Maintain a healthy loan portfolio by ensuring timely repayments and low delinquency rates.
• Ensure adherence to credit policies, procedures, and risk mitigation frameworks.
• Evaluate and approve/recommend loans within set authority limits.

Business Development & Client

Relationship Management

• Drive business growth through client acquisition, product promotion, and customer retention strategies.
• Build and maintain strong relationships with clients, local leaders, and community stakeholders.
• Identify new business opportunities and partnerships to increase the branch’s outreach and portfolio.

Team Leadership & Development

• Lead, coach, and mentor a team of loan officers and branch support staff.
• Conduct regular performance evaluations, training sessions, and staff capacity-building initiatives.
• Foster a high-performance culture and ensure alignment with organizational goals.

Reporting & Compliance

• Prepare and submit accurate and timely branch performance reports.
• Ensure compliance with all financial, operational, and audit standards.
• Address and resolve internal and external audit findings.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Finance, Business Administration, Economics, or a related field
• Minimum of 3 years’ experience in microfinance, retail banking, or financial services, with at least 1–2 years in a managerial or supervisory role
• In-depth understanding of microfinance principles, group lending methodology, and rural financial markets
• Strong credit analysis, risk management, and customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience working with Core Banking Systems (CBS).

• Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.
• Supervise branch staff and ensure efficient workflow across all departments (loans, customer service, cashiering, etc.).
• Maintain a secure and professional banking environment.
• Monitor and ensure operational efficiency and excellent service delivery.
• Supervise loan processing, appraisal, disbursement, and recovery processes.
• Maintain a healthy loan portfolio by ensuring timely repayments and low delinquency rates.
• Ensure adherence to credit policies, procedures, and risk mitigation frameworks.
• Evaluate and approve/recommend loans within set authority limits.
• Drive business growth through client acquisition, product promotion, and customer retention strategies.
• Build and maintain strong relationships with clients, local leaders, and community stakeholders.
• Identify new business opportunities and partnerships to increase the branch’s outreach and portfolio.
• Lead, coach, and mentor a team of loan officers and branch support staff.
• Conduct regular performance evaluations, training sessions, and staff capacity-building initiatives.
• Foster a high-performance culture and ensure alignment with organizational goals.
• Prepare and submit accurate and timely branch performance reports.
• Ensure compliance with all financial, operational, and audit standards.
• Address and resolve internal and external audit findings.

• Strong credit analysis skills
• Risk management skills
• Customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience working with Core Banking Systems (CBS)

• Degree in Finance, Business Administration, Economics, or a related field
• Minimum of 3 years’ experience in microfinance, retail banking, or financial services, with at least 1–2 years in a managerial or supervisory role
• In-depth understanding of microfinance principles, group lending methodology, and rural financial markets