Vacancy title:
Branch Manager - Wote

[Type: FULL_TIME, Industry: Banking, Category: Commercial Banks]

Jobs at:
Absa Bank Limited

Deadline of this Job:
Thursday, October 30 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, October 16 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

To drive and deliver exceptional Retail and Business Banking performance through powerful branch leadership, team development, excellent customer experience, and operational excellence. The role focuses on achieving business growth, profitability, and maintaining high standards of operational and compliance rigor.

Job Description

Key Accountabilities (Duties & Responsibilities)

1. Business Growth | Time Split: 60%

• Implement business strategic initiatives and create ownership of branch performance targets.
• Develop and execute branch strategies aligned with the Bank’s overall strategy: Growth, Transformation, and Returns.
• Monitor branch business performance and adjust execution strategies as needed.
• Manage branch portfolio risks in line with the Bank’s risk appetite.
• Collaborate with product development teams to conduct product reviews and gather market feedback.
• Coordinate with business functions (CIB, Asset Finance, Bancassurance, etc.) to maximize cross-selling opportunities.
• Conduct market intelligence to identify new opportunities, customer trends, and regulatory changes.
• Manage borrowing and non-borrowing accounts to enhance customer loyalty and retention.
• Develop staff potential and competencies to achieve competitive advantage.
• Lead the branch team to achieve customer retention, transaction migration, balance sheet growth, and sales targets.
• Build and maintain relationships with Top 200 clients and business influencers in the local area.
• Provide regular performance feedback to staff on sales, NPS, and other metrics.
• Ensure adherence to controls, processes, and procedures as per Bank policies.
• Maintain branch operations in compliance with regulatory timelines and standards.

2. Internal Controls, Governance, Processes & Procedures | Time Split: 15%

• Ensure strict adherence to operational, security, and control requirements to prevent losses and fraud.
• Review and manage branch costs, including expenditures, equipment maintenance, overtime, and stationery.
• Achieve satisfactory audit ratings through continuous assessment and prompt resolution of exceptions.
• Ensure compliance with KYC, AML, and data privacy policies.
• Collect all fees and commissions due to the Bank.
• Drive quality sales by addressing unfunded accounts, uncollected credit cards, and delinquency.

3. Customer Experience | Time Split: 15%

• Maintain the branch’s look and feel as per Bank standards.
• Ensure excellent customer experience and adherence to TAT for service delivery.
• Resolve customer complaints promptly and escalate as necessary.
• Keep customer data up to date and monitor branch NPS scores.
• Coordinate initiatives to gather customer feedback and drive improvements.
• Monitor counter service to minimize customer waiting time.

4. Capacity Building & People Management | Time Split: 10%

• Build and develop a high-performing team through mentorship, training, and succession planning.
• Conduct resource planning, set performance objectives, and provide regular feedback.
• Manage staff performance, disciplinary issues, grievances, and leave.
• Ensure completion of e-learning and internal training activities for self and direct reports.
• Mobilize and coordinate branch resources to achieve common goals.

Role/Person Specification

Qualifications

• University degree in a relevant discipline. Postgraduate qualifications are an added advantage.

Preferred Experience

• At least 5 years of Banking/Financial Services experience, with 3 years in branch management.
• Prior experience in supervisory or managerial roles within the banking industry.

Knowledge and Skills

• Strong leadership, managerial, and interpersonal skills.
• Effective communication, problem-solving, and staff motivation abilities.
• In-depth knowledge of financial products, lending procedures, and regulatory compliance.
• Proven track record of achieving sales targets and driving business growth.
• Understanding of banking regulations, risk management, and competitor activity.
• Knowledge of operational and credit risk policies for Retail and Business Banking.

Ideal Job Competencies

Technical Competencies

• Proficiency in computerized banking applications and spreadsheets.
• Conceptual and analytical skills with attention to detail.
• Risk management and compliance knowledge.
• Credit underwriting and portfolio management skills.
• Understanding of International Accounting and Audit Standards.
• Knowledge of Banking and Business Operations.

Behavioral Competencies

• Results-oriented with a focus on achieving performance standards.
• Leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong negotiation and selling skills.
• Human resource management capabilities.
• High personal ethics and integrity.
• Relationship management skills to enhance customer experience.
• Commitment to protecting and enhancing the Bank’s reputation.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and Qualified candidates can Click to apply

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