JOB TITLE

BRANCH MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

SALARY

KSHS. 45,000-50,000

JOB LOCATION

MOMBASA

DUTIES AND RESPONSIBILITIES

Leadership & People Management

Lead, mentor, and motivate branch staff to achieve both individual and team performance targets.

Conduct regular performance reviews, provide feedback, and implement development plans.

Foster a positive, high-performance work environment that promotes teamwork and accountability.

Recruit, train, and retain top talent for the branch.

Operations & Process Management

Oversee daily branch operations to ensure smooth workflow and service excellence.

Monitor branch compliance with company policies, procedures, and regulatory requirements.

Develop and implement operational processes to improve efficiency and reduce operational risks.

Manage stock levels, ordering, and inventory control to minimize losses and optimize resources.

Financial & Performance Management

Prepare and manage branch budgets, monitor expenses, and control operational costs.

Analyze financial reports, identify trends, and implement corrective actions to meet branch targets.

Develop strategies to grow revenue and increase profitability while maintaining customer satisfaction.

Customer Service & Relationship Management

Ensure exceptional customer service standards are maintained at all times.

Handle escalated customer complaints and resolve issues promptly and effectively.

Build and maintain strong relationships with key clients, partners, and stakeholders.

Reporting & Strategic Planning

Provide regular reports on branch performance to senior management.

Develop and execute strategic plans to achieve short-term and long-term branch objectives.

Identify opportunities for business growth and recommend improvements to products, services, and processes.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree in Business Administration, Management, or a related field.

Minimum of 5 years’ experience in retail, branch management, or operations.

Proven leadership, coaching, and people management experience.

Strong business acumen, problem-solving, and decision-making skills.

Excellent communication, negotiation, and interpersonal skills.

Proficiency in basic accounting, budgeting, and stock management systems.

Strong organizational and time-management skills.

Results-oriented with the ability to drive targets and operational goals

• Lead, mentor, and motivate branch staff to achieve both individual and team performance targets.
• Conduct regular performance reviews, provide feedback, and implement development plans.
• Foster a positive, high-performance work environment that promotes teamwork and accountability.
• Recruit, train, and retain top talent for the branch.
• Oversee daily branch operations to ensure smooth workflow and service excellence.
• Monitor branch compliance with company policies, procedures, and regulatory requirements.
• Develop and implement operational processes to improve efficiency and reduce operational risks.
• Manage stock levels, ordering, and inventory control to minimize losses and optimize resources.
• Prepare and manage branch budgets, monitor expenses, and control operational costs.
• Analyze financial reports, identify trends, and implement corrective actions to meet branch targets.
• Develop strategies to grow revenue and increase profitability while maintaining customer satisfaction.
• Ensure exceptional customer service standards are maintained at all times.
• Handle escalated customer complaints and resolve issues promptly and effectively.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Provide regular reports on branch performance to senior management.
• Develop and execute strategic plans to achieve short-term and long-term branch objectives.
• Identify opportunities for business growth and recommend improvements to products, services, and processes.

• Proven leadership, coaching, and people management experience.
• Strong business acumen, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in basic accounting, budgeting, and stock management systems.
• Strong organizational and time-management skills.
• Results-oriented with the ability to drive targets and operational goals

• Degree in Business Administration, Management, or a related field.
• Minimum of 5 years’ experience in retail, branch management, or operations.