Background

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Responsibilities

• Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
• Identify and develop growth opportunities within the target market.
• Drive adoption of relevant market propositions and execute strategic relationship plans.
• Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
• Build and maintain strong CXO and buying center relationships to support long-term customer goals.
• Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
• Prepare and maintain up-to-date account development plans and sales cycle documentation.
• Leverage company platforms (events, activities) for relationship-building and market penetration.
• Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
• Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
• Uphold company values of Speed, Simplicity, and Trust in all engagements.

Qualifications

• Bachelor’s degree in commerce, ICT, or a business-related field.
• 4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
• Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
• Strong relationship management skills, ideally from a large or blue-chip organization.
• Proven ability to meet and exceed sales targets and drive business growth.
• Strong business development and solution-selling capabilities.
• Commercial acumen with a clear understanding of enterprise sales processes.

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
• Identify and develop growth opportunities within the target market.
• Drive adoption of relevant market propositions and execute strategic relationship plans.
• Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
• Build and maintain strong CXO and buying center relationships to support long-term customer goals.
• Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
• Prepare and maintain up-to-date account development plans and sales cycle documentation.
• Leverage company platforms (events, activities) for relationship-building and market penetration.
• Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
• Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
• Uphold company values of Speed, Simplicity, and Trust in all engagements.

• Relationship management
• Sales target achievement
• Business development
• Solution selling
• Commercial acumen
• CRM systems usage
• Customer retention
• Pipeline development
• Opportunity tracking
• Sales performance rigor
• CXO and buying center relationship building
• Contract management
• Churn prevention
• Proactive issue resolution
• Account development planning
• Sales cycle documentation
• Market penetration
• Reporting
• Net Promoter Score (NPS) management

• Bachelor’s degree in commerce, ICT, or a business-related field.
• 4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
• Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
• Strong relationship management skills, ideally from a large or blue-chip organization.
• Proven ability to meet and exceed sales targets and drive business growth.
• Strong business development and solution-selling capabilities.
• Commercial acumen with a clear understanding of enterprise sales processes.