Job Purpose

Head of Risk, Finance & Strategy ICT Department

Adjacent Possible finance is a financial institution seeking to recruit talented and motivated individuals to fill the following position.

The Business & Digital Transformation officer shall provide internal ownership of APF's technology environment and serve as the link between business users and technology service providers.

The role exists to ensure that APF derives maximum value from its technology investments through system optimization, business process automation, systems integration, management information reporting, vendor oversight, cybersecurity governance, and alignment of technology with strategic objectives.

The appointee shall oversee technology vendors and technology projects but shall not be primarily responsible for routine maintenance of infrastructure already managed by extemal service providers.

KEY RESPONSIBILITIES

Systems Optimization & Business Enablement

• Serve as the internal business owner of all business systems.
• Gather business requirements from users and departments.
• Translate business needs into technical requirements for vendors.
• Drive continuous improvement of workflows and processes.
• Lead automation Initiatives.
• Monitor system utilization and recommend enhancements.
• Ensure all systems support operational efficiency.

Systems Integration & Project Management

• Develop and drive APP's systems integration roadmap.
• Coordinate integration between: (Core Banking System, CRM-Loan Origination Modules, Hr & People management Systems, Accounting Systems, Mobile Applications, Credit Reference Bureaus, Regulators related System integrations)
• Reduce manual reconciliations and duplicate data entry.
• Ensure data consistency across systems.
• Lead technology projects including:
• System upgrades, New module implementation, Channel development, Process automation, Systems integration, Product digitization.

Management Information & Data Analytics

• Develop management dashboards.
• Improve data quality across systems.
• Support strategic reporting.
• Develop branch, product and portfolio analytics.
• Drive data driven decision making.

Vendor Management

• Manage all ICT vendors.
• Monitor vendor SLAS.
• Conduct quarterly vendor performance reviews.
• Validate vendor Invoices and technology-related expenditures
• Participate in contract negotiations.
• Assess value for money from technology investments.

ICT Governance & Risk Management

• Maintain ICT policies.
• Coordinate ICT risk assessments. Coordinate ICT audits.
• Monitor cybersecurity controls implemented by vendors.
• Coordinate business continuity and disaster recovery testing.
• Ensure Data Protection Act compliance.
• Ensure data back up is done as per guidelines

Strategic Technology Planning

• Develop APP's ICT roadmap
• Advise management on technology investments.
• Identify emerging technologies.
• Support digital transformation initiatives.

MINIMUM QUALIFICATIONS

Academic;

Bachelor's Degree in: Information Technology, Computer Science, Information Systems, Software Engineering or related ICT Fields

Professional Qualifications:

At least one of the following Certifications: ITIL, Princes, Microsoft Dynamics, Azure Fundamentals, CISA, CISM, PMP Experience; Minimum 5 years ICT experience.

At least 3 years in: Microfinance, Banking, Fintech, SACCO, Digital Lending Preferred experience: Core banking systems, CRM platforms, Systems integration, Vendor management

• Serve as the internal business owner of all business systems.
• Gather business requirements from users and departments and translate business needs into technical requirements for vendors.
• Drive continuous improvement of workflows and processes and lead automation initiatives.
• Monitor system utilization, recommend enhancements, and ensure all systems support operational efficiency.
• Develop and drive the systems integration roadmap; coordinate integration among core banking, CRM and loan origination, HR and people management, accounting, mobile applications, credit reference bureaus, and regulator-related systems.
• Reduce manual reconciliations and duplicate data entry and ensure data consistency across systems.
• Lead technology projects including system upgrades, new module implementation, channel development, process automation, systems integration, and product digitization.
• Develop management dashboards, improve data quality, support strategic reporting, develop branch, product and portfolio analytics, and drive data-driven decision making.
• Manage ICT vendors, monitor vendor SLAs, conduct quarterly vendor performance reviews, validate vendor invoices and technology-related expenditures, participate in contract negotiations, and assess value for money from technology investments.
• Maintain ICT policies, coordinate ICT risk assessments and audits, monitor vendor-implemented cybersecurity controls, coordinate business continuity and disaster recovery testing, ensure Data Protection Act compliance, and ensure data backup is done as per guidelines.
• Develop the ICT roadmap, advise management on technology investments, identify emerging technologies, and support digital transformation initiatives.

• Business systems optimization
• Business requirements gathering and translation into technical requirements
• Business process improvement and automation
• Systems integration
• Technology project management
• Management information reporting and dashboard development
• Data quality and analytics
• Vendor and SLA management
• ICT governance and risk management
• Cybersecurity governance
• Business continuity and disaster recovery coordination
• Strategic technology planning

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering or related ICT Fields
• At least one of the following Certifications: ITIL, Princes, Microsoft Dynamics, Azure Fundamentals, CISA, CISM, PMP