Business Transformation Manager
2026-07-27T11:14:27+00:00
M-KOPA
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https://www.m-kopa.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Financial Services
Management, Business Operations
2026-08-10T17:00:00+00:00
8
About the Role
We are seeking a dynamic and experienced Business Transformation Manager to join our team at M-KOPA Solar. This role is crucial in driving strategic initiatives and operational improvements across the organization to enhance efficiency, scalability, and overall business performance. You will be instrumental in shaping the future of M-KOPA Solar by identifying opportunities for innovation and implementing effective change management strategies.
Responsibilities
Product Lifecycle Management
Product Strategy & Planning
- Developing comprehensive product strategies informed by market research, competitive intelligence, and customer insights
- Creating and maintaining 12-month rolling product roadmaps aligned with business growth objectives
- Defining product positioning strategies that differentiate M-KOPA in increasingly competitive markets
- Leading product portfolio optimization to maximize market share and profitability
Product Development & Launch
- Managing end-to-end product development from concept through launch
- Coordinating product testing, pilots, and market validation activities
- Orchestrating and collaborating with Customer Care, Retail, Marketing, Sales, and Smartphone teams to ensure seamless product implementation
- Developing go-to-market strategies and launch plans for new products and features
- Working with supply chain to engage OEM partners and suppliers to secure optimal product terms and specifications
Post-Launch Performance Management
- Monitoring product performance metrics including adoption, revenue, margin, and customer satisfaction
- Analyzing customer and DSR feedback to identify product improvement opportunities
- Driving continuous product optimization based on competitive dynamics and market trends
- Leading product lifecycle decisions including enhancements, phase-outs, and repositioning
Cross-Functional Product Leadership
- Serving as primary product owner coordinating across Global Product, Marketing, Operations, and Commercial teams
- Ensuring alignment between global product strategy and Kenya market execution
- Advocating for Kenya market needs in global product development discussions
- Facilitating product-related decision-making across organizational boundaries
Market Intelligence & Competitive Strategy
Competitive Intelligence
- Establishing and maintaining systematic competitive monitoring processes across all relevant competitors
- Conducting in-depth competitive analysis covering product offerings, pricing, promotions, and market positioning
- Monitoring competitive threats and opportunities, providing early warning of market shifts
- Developing competitive response strategies to counter threats and exploit competitor weaknesses
- Assessing competitive landscape dynamics and their implications for M-KOPA’s strategy
Market Environment Analysis
- Tracking and analyzing legislative changes, regulatory developments, and policy shifts affecting the business
- Monitoring macroeconomic factors including FX trends, inflation, and their impact on product economics
- Analyzing market trends, consumer behavior shifts, and technology developments
- Identifying emerging opportunities and threats in the broader market ecosystem
Strategic Market Positioning
- Developing proactive market strategies that anticipate competitive moves rather than react to them
- Designing strategic positioning frameworks that create sustainable competitive advantages
- Recommending market entry, expansion, or exit strategies based on comprehensive market analysis
- Evaluating effectiveness of market strategies and adjusting based on performance data
Customer Intelligence & Insights
Customer Research & Profiling
- Developing comprehensive customer profiles, personas, and segmentation frameworks
- Conducting customer needs assessments, behavior analysis, and satisfaction tracking
- Analyzing customer journey maps to identify pain points and opportunity areas
- Researching customer preferences, purchase drivers, and decision-making factors
Advanced Customer Segmentation
- Creating sophisticated customer segmentation models based on behavior, needs, and value
- Developing targeted customer strategies for each segment
- Mapping customer journeys for different segments to optimize touchpoints and experiences
- Recommending segment-specific product, pricing, and marketing approaches
Customer-Centric Product Strategy
- Translating customer insights into product selection and prioritization decisions
- Ensuring product features and specifications align with customer needs and preferences
- Validating market fit for new products through customer research and testing
- Championing the customer perspective in all product and strategic decisions
Qualifications
Education
- Bachelor’s degree in Business, Marketing, Economics, or a related field
- MBA or Master’s degree in Business, Strategy, or Product Management preferred
Experience
- 6-7 years of progressive experience in product management, strategy, business analysis, or related roles
- Minimum 3 years’ experience in product lifecycle management or product strategy
- Proven track record of driving business performance improvements through data-driven insights
- Experience in competitive intelligence, market analysis, or strategic planning
- Experience in FMCG, consumer electronics, telecommunications, or fintech sectors strongly preferred
- Understanding of consumer product markets in Kenya or East Africa
- Exposure to competitive market environments requiring strategic agility
Technical Skills
- Advanced proficiency in data analysis and business intelligence tools (Excel, SQL, Power BI, Tableau)
- Strong quantitative and analytical capabilities
- Experience with product management frameworks and methodologies
- Proficiency in market research and competitive analysis techniques
- Financial modeling and business case development skills
Preferred Qualifications
- Product management certification
- Experience with brand management or category management in FMCG
- Background in management consulting or strategic roles
- Experience managing OEM or supplier relationships
- Knowledge of pricing strategy and revenue optimization
* Leading and managing cross-functional projects aimed at business process improvement and operational excellence. * Developing and implementing transformation strategies aligned with M-KOPA Solar's long-term goals. * Analyzing current business processes, identifying bottlenecks, and recommending solutions for optimization. * Facilitating change management initiatives, ensuring smooth adoption of new processes and systems. * Collaborating with stakeholders at all levels to gather requirements, build consensus, and drive project success. * Monitoring project progress, managing risks, and ensuring timely delivery of objectives. * Staying abreast of industry trends and best practices in business transformation and operational efficiency.
* Strong understanding of change management principles and methodologies. * Excellent analytical, problem-solving, and strategic thinking skills. * Demonstrated ability to lead and manage complex projects from initiation to completion. * Exceptional communication, interpersonal, and stakeholder management skills.
* A Bachelor's degree in Business Administration, Management, Engineering, or a related field. A Master's degree is a plus. * Proven experience (minimum 5 years) in business transformation, project management, or operational improvement roles. * Experience in the renewable energy or fintech sector is an advantage.
JOB-6a673d930418a
Vacancy title:
Business Transformation Manager
[Type: FULL_TIME, Industry: Financial Services, Category: Management, Business Operations]
Jobs at:
M-KOPA
Deadline of this Job:
Monday, August 10 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, July 27 2026, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role
We are seeking a dynamic and experienced Business Transformation Manager to join our team at M-KOPA Solar. This role is crucial in driving strategic initiatives and operational improvements across the organization to enhance efficiency, scalability, and overall business performance. You will be instrumental in shaping the future of M-KOPA Solar by identifying opportunities for innovation and implementing effective change management strategies.
Responsibilities
Product Lifecycle Management
Product Strategy & Planning
- Developing comprehensive product strategies informed by market research, competitive intelligence, and customer insights
- Creating and maintaining 12-month rolling product roadmaps aligned with business growth objectives
- Defining product positioning strategies that differentiate M-KOPA in increasingly competitive markets
- Leading product portfolio optimization to maximize market share and profitability
Product Development & Launch
- Managing end-to-end product development from concept through launch
- Coordinating product testing, pilots, and market validation activities
- Orchestrating and collaborating with Customer Care, Retail, Marketing, Sales, and Smartphone teams to ensure seamless product implementation
- Developing go-to-market strategies and launch plans for new products and features
- Working with supply chain to engage OEM partners and suppliers to secure optimal product terms and specifications
Post-Launch Performance Management
- Monitoring product performance metrics including adoption, revenue, margin, and customer satisfaction
- Analyzing customer and DSR feedback to identify product improvement opportunities
- Driving continuous product optimization based on competitive dynamics and market trends
- Leading product lifecycle decisions including enhancements, phase-outs, and repositioning
Cross-Functional Product Leadership
- Serving as primary product owner coordinating across Global Product, Marketing, Operations, and Commercial teams
- Ensuring alignment between global product strategy and Kenya market execution
- Advocating for Kenya market needs in global product development discussions
- Facilitating product-related decision-making across organizational boundaries
Market Intelligence & Competitive Strategy
Competitive Intelligence
- Establishing and maintaining systematic competitive monitoring processes across all relevant competitors
- Conducting in-depth competitive analysis covering product offerings, pricing, promotions, and market positioning
- Monitoring competitive threats and opportunities, providing early warning of market shifts
- Developing competitive response strategies to counter threats and exploit competitor weaknesses
- Assessing competitive landscape dynamics and their implications for M-KOPA’s strategy
Market Environment Analysis
- Tracking and analyzing legislative changes, regulatory developments, and policy shifts affecting the business
- Monitoring macroeconomic factors including FX trends, inflation, and their impact on product economics
- Analyzing market trends, consumer behavior shifts, and technology developments
- Identifying emerging opportunities and threats in the broader market ecosystem
Strategic Market Positioning
- Developing proactive market strategies that anticipate competitive moves rather than react to them
- Designing strategic positioning frameworks that create sustainable competitive advantages
- Recommending market entry, expansion, or exit strategies based on comprehensive market analysis
- Evaluating effectiveness of market strategies and adjusting based on performance data
Customer Intelligence & Insights
Customer Research & Profiling
- Developing comprehensive customer profiles, personas, and segmentation frameworks
- Conducting customer needs assessments, behavior analysis, and satisfaction tracking
- Analyzing customer journey maps to identify pain points and opportunity areas
- Researching customer preferences, purchase drivers, and decision-making factors
Advanced Customer Segmentation
- Creating sophisticated customer segmentation models based on behavior, needs, and value
- Developing targeted customer strategies for each segment
- Mapping customer journeys for different segments to optimize touchpoints and experiences
- Recommending segment-specific product, pricing, and marketing approaches
Customer-Centric Product Strategy
- Translating customer insights into product selection and prioritization decisions
- Ensuring product features and specifications align with customer needs and preferences
- Validating market fit for new products through customer research and testing
- Championing the customer perspective in all product and strategic decisions
Qualifications
Education
- Bachelor’s degree in Business, Marketing, Economics, or a related field
- MBA or Master’s degree in Business, Strategy, or Product Management preferred
Experience
- 6-7 years of progressive experience in product management, strategy, business analysis, or related roles
- Minimum 3 years’ experience in product lifecycle management or product strategy
- Proven track record of driving business performance improvements through data-driven insights
- Experience in competitive intelligence, market analysis, or strategic planning
- Experience in FMCG, consumer electronics, telecommunications, or fintech sectors strongly preferred
- Understanding of consumer product markets in Kenya or East Africa
- Exposure to competitive market environments requiring strategic agility
Technical Skills
- Advanced proficiency in data analysis and business intelligence tools (Excel, SQL, Power BI, Tableau)
- Strong quantitative and analytical capabilities
- Experience with product management frameworks and methodologies
- Proficiency in market research and competitive analysis techniques
- Financial modeling and business case development skills
Preferred Qualifications
- Product management certification
- Experience with brand management or category management in FMCG
- Background in management consulting or strategic roles
- Experience managing OEM or supplier relationships
- Knowledge of pricing strategy and revenue optimization
Work Hours: 8
Experience in Months: 72
Level of Education: bachelor degree
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