BrighterMonday Consulting

CATERING BUSINESS DEVELOPMENT OFFICER

BrighterMonday Consulting

Sales

Today

Easy apply

New

Nairobi

Full Time

Hospitality & Hotel

KSh 15,000 - 30,000

Job summary

Diploma or Certificate in Sales, Marketing, Hospitality, Business, Customer Service, or a related field

Min Qualification:

Diploma

Experience Level:

Entry level

Experience Length:

2 years

Job descriptions & requirements

1. Sales & Lead Follow-Up

• Receive and respond to catering inquiries via phone, WhatsApp, social media, and walk-ins
• Follow up all potential clients and warm leads
• Collect event details such as event type, date, location, guest numbers, and menu/service needs
• Record and update all client inquiries in the company system
• Ensure timely follow-up of all leads until they are closed or lost

2. Quotations & Booking Support

• Prepare and send quotations to clients
• Follow up quotations to improve conversion
• Assist clients with revisions and clarifications where necessary
• Confirm bookings and ensure all key event details are captured properly

3. Client Relations & Payment Follow-Up

• Maintain professional communication with clients from inquiry stage to event day
• Follow up deposits and outstanding balances
• Coordinate with the accountant to confirm payment status
• Ensure clients are updated on payment deadlines and booking requirements

4. Marketing & Business Development

• Support marketing of outside catering services through WhatsApp, social media, referrals, and direct outreach
• Help identify and approach potential clients such as corporates, schools, churches, institutions, and event clients
• Collect and organize event photos/videos for marketing purposes
• Support business growth and awareness of the catering department

5. Reporting & CRM / Odoo Updates

• Capture and update leads, quotations, bookings, and follow-up notes in the company system
• Submit simple weekly reports on inquiries, quotations sent, bookings confirmed, payments followed up, and marketing activities done

Requirements

Minimum Requirements

• Diploma or Certificate in Sales, Marketing, Hospitality, Business, Customer Service, or a related field
• At least 1–2 years experience in sales, customer service, hospitality, events, or client handling
• Strong communication and interpersonal skills
• Good follow-up and customer handling ability
• Comfortable using:
  • WhatsApp Business
  • Excel / Google Sheets
  • Social media platforms
• Must be organized, presentable, and confident when dealing with clients

Added Advantages

• Ability to speak Kikamba
• Experience working in catering, hospitality, events, or restaurant business
• Experience using Odoo or any CRM / ERP system
• Experience preparing quotations or handling client bookings

• Receive and respond to catering inquiries via phone, WhatsApp, social media, and walk-ins
• Follow up all potential clients and warm leads
• Collect event details such as event type, date, location, guest numbers, and menu/service needs
• Record and update all client inquiries in the company system
• Ensure timely follow-up of all leads until they are closed or lost
• Prepare and send quotations to clients
• Follow up quotations to improve conversion
• Assist clients with revisions and clarifications where necessary
• Confirm bookings and ensure all key event details are captured properly
• Maintain professional communication with clients from inquiry stage to event day
• Follow up deposits and outstanding balances
• Coordinate with the accountant to confirm payment status
• Ensure clients are updated on payment deadlines and booking requirements
• Support marketing of outside catering services through WhatsApp, social media, referrals, and direct outreach
• Help identify and approach potential clients such as corporates, schools, churches, institutions, and event clients
• Collect and organize event photos/videos for marketing purposes
• Support business growth and awareness of the catering department
• Capture and update leads, quotations, bookings, and follow-up notes in the company system
• Submit simple weekly reports on inquiries, quotations sent, bookings confirmed, payments followed up, and marketing activities done

• Strong communication and interpersonal skills
• Good follow-up and customer handling ability
• Comfortable using WhatsApp Business
• Comfortable using Excel / Google Sheets
• Comfortable using social media platforms
• Organized
• Presentable
• Confident when dealing with clients

• Diploma or Certificate in Sales, Marketing, Hospitality, Business, Customer Service, or a related field
• At least 1–2 years experience in sales, customer service, hospitality, events, or client handling