Duties and Responsibilities:

Deployment and Support of Cisco / Huawei LAN and WAN networks

Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)

Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE, Webex Calling, and Webex Contact Center.

Configure and troubleshoot SIP, H.323, MGCP, and SCCP protocols for voice and video communications.

Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.

Integrate Cisco UC with third-party applications (CRM, Microsoft Teams, Zoom, etc.).

Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs).

Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments.

Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.

Collaborate with network teams to ensure optimal performance of LAN/WAN for real-time communications.

Provide Level 2/ 3 support for complex UC and Contact Center issues.

Stay updated with Cisco's latest collaboration technologies (Webex, Cloud Calling, AI-based contact centres).

Education

Bachelor's degree in computer science/engineering or information technology preferred.

Must be CISCO certified

Cisco CCNA / CCNP Routing and Switching, CCNA / CCNP Collaboration certifications preferred

Qualifications & Experience

Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network.

Experience on Cisco SDWAN, MPLS, Cisco Webex Calling & Cloud Collaboration.

Technical aptitude in telecommunication infrastructure

Good analytical skills

Knowledge and Skills Requirements

Excellent communication and documentation skills

Strong analytical and trouble-shooting skills

Must be able to work within the stipulated deadlines.

Strong analysis and application abilities.

Fast learner, self-motivated and have a positive attitude

Stress resistant and a team player

Flexible.

Key competencies

Solution-Oriented Analysis

Sound Decision-Making

• Deployment and Support of Cisco / Huawei LAN and WAN networks
• Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)
• Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE, Webex Calling, and Webex Contact Center.
• Configure and troubleshoot SIP, H.323, MGCP, and SCCP protocols for voice and video communications.
• Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.
• Integrate Cisco UC with third-party applications (CRM, Microsoft Teams, Zoom, etc.).
• Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs).
• Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments.
• Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.
• Collaborate with network teams to ensure optimal performance of LAN/WAN for real-time communications.
• Provide Level 2/ 3 support for complex UC and Contact Center issues.
• Stay updated with Cisco's latest collaboration technologies (Webex, Cloud Calling, AI-based contact centres).

• Excellent communication and documentation skills
• Strong analytical and trouble-shooting skills
• Must be able to work within the stipulated deadlines.
• Strong analysis and application abilities.
• Fast learner, self-motivated and have a positive attitude
• Stress resistant and a team player
• Flexible.
• Solution-Oriented Analysis
• Sound Decision-Making

• Bachelor's degree in computer science/engineering or information technology preferred.
• Must be CISCO certified
• Cisco CCNA / CCNP Routing and Switching, CCNA / CCNP Collaboration certifications preferred
• Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network.
• Experience on Cisco SDWAN, MPLS, Cisco Webex Calling & Cloud Collaboration.
• Technical aptitude in telecommunication infrastructure
• Good analytical skills