At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. 

Responsibilities or duties

• Contact customers to collect outstanding debts on behalf of the company.
• Negotiate payment plans with customers.
• Identify customer needs, answer customer questions, and resolve issues.
• Send reminders for upcoming or missed payments through phone calls and text messages.

Qualifications or requirements

• Degree or Diploma in Business Administration, Finance, Marketing, or a related business field.
• Good computer skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, and customer service skills.

Experience needed

At least 4-6 months of experience in a Call Center or Debt Collection role.

• Contact customers to collect outstanding debts on behalf of the company.
• Negotiate payment plans with customers.
• Identify customer needs, answer customer questions, and resolve issues.
• Send reminders for upcoming or missed payments through phone calls and text messages.

• Good computer skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, and customer service skills.

• Degree or Diploma in Business Administration, Finance, Marketing, or a related business field.
• At least 4-6 months of experience in a Call Center or Debt Collection role.
• Good computer skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, and customer service skills.