Call Center Representatives
2025-05-29T11:51:46+00:00
Bridge Talent Management
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8031/logo/bridge.png
https://bridgetalentgroup.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Customer Service
2025-06-18T17:00:00+00:00
Kenya
8
One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.
Our client in the microfinance is looking for a skilled Call Centre Representative. The Call Center Representative is responsible for managing inbound and outbound communication with customers across phone, email, and chat channels. This role ensures customer satisfaction by addressing inquiries, resolving complaints, logging interactions, and providing accurate product and service information. The representative will also support sales initiatives through upselling and contribute to continuous service improvement through feedback collection.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns.
Customer Support & Problem Solving:
- Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution.
Communication & Documentation:
- Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols.
Sales & Upselling:
- Identify opportunities to promote additional products or services and work toward achieving sales targets.
Performance & Quality Adherence:
- Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality.
Database Management:
- Regularly update and maintain customer data, including contact information and transaction history.
Technical Troubleshooting:
Employment opportunities
- Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary.
Product & Service Knowledge:
- Provide comprehensive information about products and services, including pricing, features, and benefits.
Feedback Collection:
- Gather and report customer feedback to help enhance products, services, and overall customer experience.
​​​​​​​Requirements
Qualifications & Skills:
- Proven experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to multitask and manage time effectively
- Familiarity with CRM systems and practices
- Sales experience or aptitude is a plus
- High school diploma or equivalent; additional certification in customer service is a plus
Customer Interaction: Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns. Customer Support & Problem Solving: Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution. Communication & Documentation: Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols. Sales & Upselling: Identify opportunities to promote additional products or services and work toward achieving sales targets. Performance & Quality Adherence: Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality. Database Management: Regularly update and maintain customer data, including contact information and transaction history. Technical Troubleshooting: Employment opportunities Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary. Product & Service Knowledge: Provide comprehensive information about products and services, including pricing, features, and benefits. Feedback Collection: Gather and report customer feedback to help enhance products, services, and overall customer experience.
Proven experience in a call center or customer service environment preferred Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to multitask and manage time effectively Familiarity with CRM systems and practices Sales experience or aptitude is a plus
High school diploma or equivalent; additional certification in customer service is a plus
JOB-68384a5257384
Vacancy title:
Call Center Representatives
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Customer Service]
Jobs at:
Bridge Talent Management
Deadline of this Job:
Wednesday, June 18 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, May 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.
Our client in the microfinance is looking for a skilled Call Centre Representative. The Call Center Representative is responsible for managing inbound and outbound communication with customers across phone, email, and chat channels. This role ensures customer satisfaction by addressing inquiries, resolving complaints, logging interactions, and providing accurate product and service information. The representative will also support sales initiatives through upselling and contribute to continuous service improvement through feedback collection.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns.
Customer Support & Problem Solving:
- Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution.
Communication & Documentation:
- Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols.
Sales & Upselling:
- Identify opportunities to promote additional products or services and work toward achieving sales targets.
Performance & Quality Adherence:
- Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality.
Database Management:
- Regularly update and maintain customer data, including contact information and transaction history.
Technical Troubleshooting:
Employment opportunities
- Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary.
Product & Service Knowledge:
- Provide comprehensive information about products and services, including pricing, features, and benefits.
Feedback Collection:
- Gather and report customer feedback to help enhance products, services, and overall customer experience.
​​​​​​​Requirements
Qualifications & Skills:
- Proven experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to multitask and manage time effectively
- Familiarity with CRM systems and practices
- Sales experience or aptitude is a plus
- High school diploma or equivalent; additional certification in customer service is a plus
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Submit your CV and Application on Company Website : Click Here
Closing Date : June 18, 2025
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