Company Overview

At Charles Mordecai Training Institute, we empower learners with flexible, industry-relevant skills designed for today’s fast-evolving digital world. Through practical, hands-on training, we help you Learn. Grow. Lead.

Job Summary

We are seeking a dynamic and experienced Call Center and Customer Experience Trainer to join our team. The ideal candidate will be responsible for developing and delivering training programs that enhance the skills and knowledge of call center agents and customer service professionals.

Responsibilities

• Design and deliver engaging training sessions on call center operations, customer service best practices, and customer experience enhancement.
• Develop training materials, including presentations, manuals, and exercises.
• Assess training needs and evaluate the effectiveness of training programs.
• Provide coaching and feedback to trainees to improve their performance.
• Stay up-to-date with industry trends and best practices in call center and customer experience management.

Qualifications and Requirements

• Diploma or Bachelor's degree in Business Communication or a related field.
• 2+ years of experience in call center operations or customer service.
• Strong knowledge of customer experience call handling and CRM systems.
• Experience in sales support or customer success environments.
• Ability to train on professionalism, performance metrics, and communication.
• Teaching or training experience is an added advantage.
• Excellent interpersonal and coaching skills.

• Design and deliver engaging training sessions on call center operations, customer service best practices, and customer experience enhancement.
• Develop training materials, including presentations, manuals, and exercises.
• Assess training needs and evaluate the effectiveness of training programs.
• Provide coaching and feedback to trainees to improve their performance.
• Stay up-to-date with industry trends and best practices in call center and customer experience management.

• Strong knowledge of customer experience call handling and CRM systems.
• Ability to train on professionalism, performance metrics, and communication.
• Excellent interpersonal and coaching skills.

• Diploma or Bachelor's degree in Business Communication or a related field.
• 2+ years of experience in call center operations or customer service.
• Experience in sales support or customer success environments.
• Teaching or training experience is an added advantage.