Vacancy title:
Call Centre Executive

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Communications & Writing, Business Operations]

Jobs at:
Imarika Sacco

Deadline of this Job:
Tuesday, June 2 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, May 19 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

Imarika DT Sacco is one of the best top managed tier Sacco in the Coast region, registered on 14th September 1974 with an initial membership of 100.Its area of operation is the republic of Kenya with membership spread across the country. Imarika Sacco also serves members across the world using its vibrant digital platform. Original members of the Sacco we...

Job Type

Contract , Full Time

Qualification

BA/BSc/HND , Professional Certificate

Experience

1 year

Location

Nairobi

Job Field

Customer Care, Success and Service

Job Summary

This job is responsible for handling customer interactions (calls, emails, chats) to provide support, resolve issues and provide information on available products and services.

Key Responsibilities/ Duties / Tasks

• Handling members queries and offering utmost support through telephone and email.
• Providing relevant information on membership, products, services and solutions
• Online member Recruitment.
• Activation of dormant accounts.
• Cross-selling of Sacco products.
• Any other duty assigned from time to time by the supervisor

Academic qualifications

• Bachelor's degree in public relations, Marketing and Mass communication and any business-related course.other

Professional Qualifications/Membership to professional bodies

• Marketing Society of Kenya.

Previous relevant work experience required.

• One Year of relevant work experience

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Qualified applicants to apply enclosing their Signed Cover letter, ID Copy, an up-to-date CV, evidence of current or past employment, Academic & Professional Certificates and copies of relevant testimonials addressing to:

HUMAN RESOURCE MANAGER

IMARIKA DT SACCO LTD

P.O BOX 712-80108

KILIFI.

Please Note that: The deadline for submitting applications is Tuesday 2nd June 2026 Close of Business.

Applications received later than this date will NOT BE considered.

Only shortlisted candidates will be contacted.

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