Description

Our Client is seeking a versatile and results-driven Camp Manager for their tented eco-camp and overland facility in the Mara. The role holder will be responsible for day-to-day operational efficiency of the camp, maintain high standards across guest services, staff management and community relationships.

Key Responsibilities

• Lead sales and marketing activities to grow revenue, including targeting new market segments and maximising direct bookings.
• Manage all guest communications, responding promptly to inquiries and ensuring high conversion rates from inquiry to booking.
• Oversee the camp’s digital and social media platforms, ensuring content aligns with the brand.
• Coordinate logistics and procurement activities, ensuring adequate stock levels of all essentials and reducing waste.
• Ensure compliance with high health, safety, and environmental standards across all operations, ensuring the safety of guests and staff.
• Oversee maintenance of camp facilities, infrastructure and other equipment.
• Serve as the primary host for guests, delivering warm, professional and personalised service.
• Resolve guest complaints and handle operational issues with speed, diplomacy, and professionalism.
• Coordinate daily camp activities, including game drives, bush meals and guest experiences.
• Provide financial and performance reports, including occupancy rates, revenue and operational expenses.
• Manage camp budgets and petty cash, ensuring responsible financial oversight.
• Lead, develop and manage staff, fostering a culture of service excellence, accountability and integrity.
• Maintain strong relationships with local communities and conservancies, supporting conservation and responsible tourism efforts.

Academic and Professional Qualifications

• Bachelor’s degree in Hospitality & Tourism Management, or a related field.

Knowledge, Experience and Competences

• A minimum of 7 years of experience in the hospitality sector, with at least 2 years in safari camp management or a similar role.
• Proven track record in guest service, operations and staff management.
• Strong leadership ability with the ability to inspire, train and manage a diverse team.
• A proactive and solution-oriented mindset, able to maintain calm and decisiveness under pressure.
• Strong interpersonal and communication skills, able to engage confidently with guests, staff and stakeholders.
• High integrity and professionalism, capable of working independently with minimal supervision.
• Proficiency with Online Travel Agency platforms, digital tools, and booking systems.
• Sound knowledge of Kenyan Labour laws and tourism regulations.

• Lead sales and marketing activities to grow revenue, including targeting new market segments and maximising direct bookings.
• Manage all guest communications, responding promptly to inquiries and ensuring high conversion rates from inquiry to booking.
• Oversee the camp’s digital and social media platforms, ensuring content aligns with the brand.
• Coordinate logistics and procurement activities, ensuring adequate stock levels of all essentials and reducing waste.
• Ensure compliance with high health, safety, and environmental standards across all operations, ensuring the safety of guests and staff.
• Oversee maintenance of camp facilities, infrastructure and other equipment.
• Serve as the primary host for guests, delivering warm, professional and personalised service.
• Resolve guest complaints and handle operational issues with speed, diplomacy, and professionalism.
• Coordinate daily camp activities, including game drives, bush meals and guest experiences.
• Provide financial and performance reports, including occupancy rates, revenue and operational expenses.
• Manage camp budgets and petty cash, ensuring responsible financial oversight.
• Lead, develop and manage staff, fostering a culture of service excellence, accountability and integrity.
• Maintain strong relationships with local communities and conservancies, supporting conservation and responsible tourism efforts.

• Communication

• Bachelor’s degree in Hospitality & Tourism Management, or a related field.
• A minimum of 7 years of experience in the hospitality sector, with at least 2 years in safari camp management or a similar role.
• Proven track record in guest service, operations and staff management.
• Strong leadership ability with the ability to inspire, train and manage a diverse team.
• A proactive and solution-oriented mindset, able to maintain calm and decisiveness under pressure.
• Strong interpersonal and communication skills, able to engage confidently with guests, staff and stakeholders.
• High integrity and professionalism, capable of working independently with minimal supervision.
• Proficiency with Online Travel Agency platforms, digital tools, and booking systems.
• Sound knowledge of Kenyan Labour laws and tourism regulations.