Care Manager job at AAR Hospital
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Care Manager
2025-10-13T13:51:51+00:00
AAR Hospital
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9146/logo/download.jpeg
FULL_TIME
Nairobi
Kiambu
00100
Kenya
Healthcare
Admin & Office
KES
MONTH
2025-10-21T17:00:00+00:00
Kenya
8

i) Job Purpose: The overall purpose of this role is to ensure seamless service delivery for individual and corporate clients by providing personalized coordination services in order to enhance patient experience and promote the wellness package portfolio.

ii) Duties and Responsibilities

  • Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high-quality care and patient-sensitive service that meets or exceeds the expectations of patients.
  • Care Management- Management of the quality of hospitalization by ensuring that all hospitalized members are visited and advised on whether their cases are payable or not by the providers with proper explanation. Ensuring that proper updates are given to management on a regular basis.
  • Patient Care- Become well acquainted with the wellness packages offered to provide accurate and prompt response to enquiries and advise patients on what packages to take. Handle complaints, provide appropriate solutions to patients and escalate the feedback as required.
  • Support the hospital’s medical tourism patient’s journey.
  • Ensure that 3rd party payers receive timely support, inclusive but not limited to medical reports, supporting cashiers with responses to invoice queries and bill estimates etc.
  • Data Analysis- Perform data analysis and prepare reports for service uptake. Continually review the wellness journey and feedback from patients, to offer suggestions to improve patient experience.
  • Customer Awareness-Coordinate wellness drives for corporate clients to ensure services are delivered as per agreed contracts.
  • Support the finance department with the clinical reconciliation process as well review of bills before dispatch to ensure closure of clinical gaps.
  • Business Development-Assist in activities to promote packages and following up on leads for potential clients.
  • Support patients through participation in hospital processes aiming at resolution of patient’s clinical concerns raised during their stay.

iii) Qualifications

1.Education

  • Degree in Nursing
  • ICT competency
  • Insurance Certification

2.Experience

  • At least 5 years’ relevant work experience with at least one year in supervisory role.

iv) Key Competencies – Skills/ Knowledge/ Aptitude

  • Patient Focus
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Attention to detail and accuracy.
  • Planning and organization skills
  • Knowledge of relevant computer applications
  • Interpersonal skills

Location: AAR Hospital,  Kiambu road

How to Apply: To send application letter and CV ONLY to recruitment@aarhospital.com

Other Specifications: Candidates to indicate expected salary on the application letter

bachelor degree
60
JOB-68ed03f74647b

Vacancy title:
Care Manager

[Type: FULL_TIME, Industry: Healthcare, Category: Admin & Office]

Jobs at:
AAR Hospital

Deadline of this Job:
Tuesday, October 21 2025

Duty Station:
Nairobi | Kiambu | Kenya

Summary
Date Posted: Monday, October 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

i) Job Purpose: The overall purpose of this role is to ensure seamless service delivery for individual and corporate clients by providing personalized coordination services in order to enhance patient experience and promote the wellness package portfolio.

ii) Duties and Responsibilities

  • Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high-quality care and patient-sensitive service that meets or exceeds the expectations of patients.
  • Care Management- Management of the quality of hospitalization by ensuring that all hospitalized members are visited and advised on whether their cases are payable or not by the providers with proper explanation. Ensuring that proper updates are given to management on a regular basis.
  • Patient Care- Become well acquainted with the wellness packages offered to provide accurate and prompt response to enquiries and advise patients on what packages to take. Handle complaints, provide appropriate solutions to patients and escalate the feedback as required.
  • Support the hospital’s medical tourism patient’s journey.
  • Ensure that 3rd party payers receive timely support, inclusive but not limited to medical reports, supporting cashiers with responses to invoice queries and bill estimates etc.
  • Data Analysis- Perform data analysis and prepare reports for service uptake. Continually review the wellness journey and feedback from patients, to offer suggestions to improve patient experience.
  • Customer Awareness-Coordinate wellness drives for corporate clients to ensure services are delivered as per agreed contracts.
  • Support the finance department with the clinical reconciliation process as well review of bills before dispatch to ensure closure of clinical gaps.
  • Business Development-Assist in activities to promote packages and following up on leads for potential clients.
  • Support patients through participation in hospital processes aiming at resolution of patient’s clinical concerns raised during their stay.

iii) Qualifications

1.Education

  • Degree in Nursing
  • ICT competency
  • Insurance Certification

2.Experience

  • At least 5 years’ relevant work experience with at least one year in supervisory role.

iv) Key Competencies – Skills/ Knowledge/ Aptitude

  • Patient Focus
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Attention to detail and accuracy.
  • Planning and organization skills
  • Knowledge of relevant computer applications
  • Interpersonal skills

Location: AAR Hospital,  Kiambu road

How to Apply: To send application letter and CV ONLY to recruitment@aarhospital.com

Other Specifications: Candidates to indicate expected salary on the application letter

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

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Job Info
Job Category: Management jobs in Kenya
Job Type: Full-time
Deadline of this Job: Tuesday, October 21 2025
Duty Station: Nairobi | Kiambu | Kenya
Posted: 13-10-2025
No of Jobs: 1
Start Publishing: 13-10-2025
Stop Publishing (Put date of 2030): 30-10-2099
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