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Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods and to create thriving communities.
Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.
Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa, and seek both social impact and financial sustainability.
Inkomoko has +200 staff in 18 offices across Rwanda, Kenya, and Ethiopia. Through Inkomoko’s 2030 strategic plan, we are expanding to 5 additional countries to serve more than 550,000 entrepreneurs with our services and growing our $30M loan fund.
IT Director
Deadline of this Job: 15 January 2023
About the Opportunity
As Inkomoko has ambitious growth plans, and improving our ability to leverage digital technology will lead to improved efficiency and rapid scale. The IT Director will proactively plan the IT/digital growth strategy for the company’s expansion across multiple geographies and product lines. Specifically, the IT Director will be responsible for:
Responsibilities
IT Strategy - Optimizes IT processes, products, systems, and approaches. Implements changes as necessary to ensure continued alignment with the organization’s changing business needs, tech developments in the marketplace (data analytics, machine learning, AI, etc.), and the needs of our clients in remote/disconnected locations.
IT Policy Development and Monitoring - Ensure company policies are compliant with data and tech laws in our countries of operation, manage internal practices to keep company assets, data, and colleagues safe.
IT Team/Staff Management - Structure, hire, supervise, and manage performance of IT staff, consultants, and vendors across all locations of operation. Ensure they are continually upskilled and growing to meet company needs.
Cross-department tech integration and coordination - ensuring that systems and processes are coordinated for the benefit of all across the company, and be the lead partner to other Directors in identifying opportunities for improvement (i.e. Loan Management System connects with the Accounting system, which connects to Payroll and HR systems, etc).
IT Financial management - Develop and monitor the annual IT budget, forecasts future IT financial needs, and fundraise with the Director on securing resources, while making director-level decisions on procurement.
User-focused results - Ensure all IT work meets the needs of diverse internal and external clients/users, and supervises team for UI/UX excellence and QA.
Minimum Qualifications
In a director role, successful candidates for this position will have both technical expertise and demonstrate previous leadership experience. The IT DIRECTOR should be innovative and stay informed of industry trends, and she must be able to communicate technical concepts in a manner understood by all stakeholders.
Minimum of 7 years of experience of IT leadership in East Africa (previous IT Director, CTO, etc.)
Previous experience leading teams/development with in SCRUM and sprint style product development
Previous experience with fintech, ERP, core banking, and cloud-based/API solutions, with experience in our relevant coding languages (our stack: Python, XML, Javascript, Postgresql)
Ability to demonstrate an Innovation mindset, focused on leap-frog approaches to tech progress, and a deep commitment to delivering value to the end-user.
Deadline of this Job: 17 December 2022
About the Opportunity
This is a new position for Inkomoko, with the opportunity to improve our systems and processes as we seek efficiency and scale. As a member of the office of the COO, this person will coordinate with senior leadership on a variety of topics to improve how Inkomoko operates:
Responsibilities
Specifically, the positions responsibilities include:
· Analyzes and evaluates business procedures, and implements changes that will improve day-to-day operations – and staff happiness and client impacts!
· Establishes metrics and standards by which the company’s efficiency and processes can be evaluated; identifies opportunities for improvement.
· Ensures work environments in a range of communities are adequate and safe for our clients and colleagues.
· Write SOPs for all areas of operation, and develop or modify processes to meet the contextual needs/challenges in expansion
· Communicates and explains new policies or procedures to colleagues, ensuring that all team members adopt new systems.
· Leads coordination and integration of efforts among departments for a smoother work-flow
· Performs other related duties as assigned
Minimum Qualifications
· Previous experience in operations management, working in a fast-growing East African company with growing responsibilities.
· Demonstrated commitment to diversity, equity and inclusion, and ensuring that policies and practices are inclusive of a range of skills and user experiences.
· Highly effective communicator who understands the importance of reaching people where they are for effective adoption of new policies and ways of working.
· Incredible critical thinking skills - able to see a situation, assess what’s going wrong, and find creative solutions to fixing it.
· Very adept in digital solutions and leveraging appropriate technology for growth.
· Someone with a passion for making others’ lives better through good systems - not only will you help your colleagues, but you’ll ensure that they we can better reach our mission through efficient operations.
· Able to balance between systems of protection/compliance, and a light-touch approach to ease the facilitation of work.
· Advanced degree and multiple years of work experience preferred.
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