JOB PURPOSE

To deliver cash centre operations service excellence, profitability, compliance to cash operations and reconciliation controls through adherence to, Standard Operating Procedures.

Key Responsibilities

• Process all received consignments within agreed SLAs.
• Deliver customer Service excellence.
• Ensure accurate cash packing for delivery to bank branches, CBK and ATMs.
• Develop and implement operational and reconciliation controls.
• Conduct a 3-way vault balance every 24 hours.
• Keep vaults secured (Kaba lock and alarmed) when not in use.
• Maintain an up-to-date and accurate vault ledger.
• Develop risk mitigation processes and drive compliance in cash operations.
• Perform weekly audits of cash centre assets and report any issues.
• Regularly check and manage ATM cassettes, arranging repairs or replacements as needed.
• Reconcile all consignments against collection receipts and resolve discrepancies.
• Ensure no missing consignments; recheck and report all variances.
• Verify cash weight and ATM packing accuracy; ensure compliance with insurance limits and supervise cash officers’ performance.
• Supervising cash officers and assessing their performances.

Qualifications & Experience

• Bachelor’s degree in Business or related field.
• Minimum of 5 years’ experience in the Cash in Transit & Cash Centre industry.
• Minimum of 5 years people management experience in an operational environment.
• Able to work under minimum supervision.
• Able to build a good spirit of teamwork among people.
• Able to effectively analyze work-related problems and decide the best course of action within the scope of responsibility.
• General computer skills and Ms Suite Proficiency. Keen eye for detail.
• Good report writing skills.

• Process all received consignments within agreed SLAs.
• Deliver customer Service excellence.
• Ensure accurate cash packing for delivery to bank branches, CBK and ATMs.
• Develop and implement operational and reconciliation controls.
• Conduct a 3-way vault balance every 24 hours.
• Keep vaults secured (Kaba lock and alarmed) when not in use.
• Maintain an up-to-date and accurate vault ledger.
• Develop risk mitigation processes and drive compliance in cash operations.
• Perform weekly audits of cash centre assets and report any issues.
• Regularly check and manage ATM cassettes, arranging repairs or replacements as needed.
• Reconcile all consignments against collection receipts and resolve discrepancies.
• Ensure no missing consignments; recheck and report all variances.
• Verify cash weight and ATM packing accuracy; ensure compliance with insurance limits and supervise cash officers’ performance.
• Supervising cash officers and assessing their performances.

• Able to work under minimum supervision.
• Able to build a good spirit of teamwork among people.
• Able to effectively analyze work-related problems and decide the best course of action within the scope of responsibility.
• General computer skills and Ms Suite Proficiency.
• Keen eye for detail.
• Good report writing skills.

• Bachelor’s degree in Business or related field.
• Minimum of 5 years’ experience in the Cash in Transit & Cash Centre industry.
• Minimum of 5 years people management experience in an operational environment.