Summary
Date Posted: Wednesday, October 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
• Be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7-hour basis.
• These include Mobile Banking, Internet Banking, Agency Banking, Digital Payment Services, Lipa Na Mpesa, Card System and remittance solutions.

Responsibilities
• Perform Technical support for existing Mobile Banking, Card System and remittance solutions,
• Ensure that card systems and electronic banking systems operations and process are executed as required,
• Manage resolution of systems related problems to the card systems and electronic banking systems,
• Manage system implementation/upgrades of the card systems and electronic banking systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration.
• Ensure that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Ensure that card systems and electronic banking systems are protected and properly secured
• Proper change management systems,
• Electronic banking channels monitoring and support to provide high availability 24/7-hour basis,
• Ensure business continuity through timely backups of the systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Keep track of systems and user related issues and attend to them promptly.
• Perform system upgrades and apply system patches promptly received from system vendors.
• Adhere to change control procedures in implementing system change,
• Assist audit in fraud investigation and implementing corrective measures,
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration,

Qualifications
• A university degree in computer science/IT (a must)
• ITIL foundation level certification (AA) (a must)
• MCSA in SQL(M)
• MCSA in windows server(M)

Desired Competencies
• Customer Focus
• Continuous Improvement
• Adaptability/Flexibility
• Accountability
• Building Relationships
• Teamwork
• Communication

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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