Job Responsibilities

Commercial Strategy & Growth

• Develop and implement the Bank’s integrated commercial strategy aligned to the corporate strategic plan.
• Drive market share growth across priority sectors and geographic markets.
• Identify new sector opportunities, partnerships, and ecosystems.

Revenue & Profitability Management

• Deliver sustainable growth in loans, deposits, fee income, and non-interest revenue.
• Optimize risk-adjusted returns across commercial portfolios.
• Drive cross-selling and wallet share expansion.

Sector-Focused Value Proposition

• Design tailored banking propositions for each priority segment.
• Ensure product innovation aligned with sector needs.
• Strengthen sector intelligence and market insights.

Customer Experience Leadership

• Champion customer-centric culture across commercial teams.
• Ensure delivery of differentiated service standards.
• Drive NPS, retention, and relationship deepening.

Digital Commercialization

• Collaborate with Digital & Innovation teams to expand digital acquisition channels
• Scale digital onboarding, lending, and transactional solutions.
• Embed data analytics in sales strategy and decision-making.

Risk & Portfolio Quality

• Ensure disciplined credit origination and portfolio monitoring.
• Partner with Risk and Credit teams to maintain portfolio health.
• Balance growth with compliance and prudential standards.

Leadership & Capability Building

• Build high-performing commercial teams.
• Strengthen sales discipline, pipeline management, and accountability.
• Develop leadership bench strength and succession pipelines.

Other Requirements

• Bachelor’s Degree in Business, Finance, Banking, or related discipline
• Master’s Degree in Business Administration, Finance, Economics, or related field (desirable)
• Professional banking or finance certification (e.g., CPA, CFA, ACCA, AKIB or equivalent) is highly desirable
• Executive leadership or strategy certification is an added advantage
• Minimum 15 years’ banking experience, with at least; 8 years in senior leadership roles and 5 years leading commercial/business banking functions
• Proven track record in revenue growth and market expansion
• Demonstrated success managing large commercial portfolios
• Experience driving transformation or scaling growth in a financial institution
• Strong exposure to multiple sectors (public sector, NGOs, institutions, corporates, etc.)

• Develop and implement the Bank’s integrated commercial strategy aligned to the corporate strategic plan.
• Drive market share growth across priority sectors and geographic markets.
• Identify new sector opportunities, partnerships, and ecosystems.
• Deliver sustainable growth in loans, deposits, fee income, and non-interest revenue.
• Optimize risk-adjusted returns across commercial portfolios.
• Drive cross-selling and wallet share expansion.
• Design tailored banking propositions for each priority segment.
• Ensure product innovation aligned with sector needs.
• Strengthen sector intelligence and market insights.
• Champion customer-centric culture across commercial teams.
• Ensure delivery of differentiated service standards.
• Drive NPS, retention, and relationship deepening.
• Collaborate with Digital & Innovation teams to expand digital acquisition channels
• Scale digital onboarding, lending, and transactional solutions.
• Embed data analytics in sales strategy and decision-making.
• Ensure disciplined credit origination and portfolio monitoring.
• Partner with Risk and Credit teams to maintain portfolio health.
• Balance growth with compliance and prudential standards.
• Build high-performing commercial teams.
• Strengthen sales discipline, pipeline management, and accountability.
• Develop leadership bench strength and succession pipelines.

• Commercial Strategy
• Revenue Growth
• Market Expansion
• Portfolio Management
• Customer Relationship Management
• Digitalization
• Risk Management
• Leadership
• Team Building
• Sales Discipline
• Pipeline Management
• Accountability

• Bachelor’s Degree in Business, Finance, Banking, or related discipline
• Master’s Degree in Business Administration, Finance, Economics, or related field (desirable)
• Professional banking or finance certification (e.g., CPA, CFA, ACCA, AKIB or equivalent) is highly desirable
• Executive leadership or strategy certification is an added advantage