Vacancy title:
Claims Assistant

[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office]

Jobs at:
APA LIFE ASSURANCE COMPANY LIMITED

Deadline of this Job:
Sunday, October 12 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, October 8 2025, Base Salary: Not Disclosed

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Learn more about APA LIFE ASSURANCE COMPANY LIMITED
APA LIFE ASSURANCE COMPANY LIMITED jobs in Kenya

JOB DETAILS:

KEY PRIMARY RESPONSIBILITIES

• Reviewing reserves and closing of old outstanding claims 
• Processing new insurance claims notifications 
• Payment of Claims and service providers whilst ensuring compliance with IRA regulations.  
• Initiating legal recovery of monies paid out 
• Keeping cost at a bare minimum 
• Adhering to legal requirements, industry regulations and customer quality standards set by the company. 

Customer   service

• Ensuring that all enquiries by clients are responded to promptly and appropriately. 
• Ensuring that discharge vouchers are dispatched and settled promptly. 
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries. 
• Regular briefing to the departmental manager and making consultations. 

Administrative   functions

• Participating and contributing to meetings, discussions and consultations with other team members toensure that   all hindrances to job performance are addressed in good time
• Entering claims data to the system 

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Interpersonal and administrative skills 
• Team player
• Integrity
• Communication skills

PROFESSIONAL QUALIFICATIONS

Diploma in Insurance will be an added advantage

EXPERIENCE

• 1-2 years’ experience 

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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