About the Company

JIVAN Wellness Centre is East Africa’s first integrated neuro‑wellness clinic, combining FDA‑approved rTMS therapy with precision medicine to support executives, families, and high‑performing individuals. Our approach integrates advanced neuroscience with personalized, evidence‑based care to deliver exceptional wellness outcomes in a refined and discreet setting.

Role Context

We are seeking a highly organized, detail-oriented, and client-focused Client Experience Executive to join our team. This role is the face of our brand—responsible for curating a seamless, warm, and memorable client journey from arrival to departure, while ensuring accurate and confidential management of client records.

Key Responsibilities

• Deliver a warm, professional, and personalized welcome to all clients
• Manage appointments, bookings, and client flow with precision and efficiency
• Maintain accurate and confidential client wellness records (digital and physical)
• Coordinate with therapists and clinical staff to ensure a seamless experience
• Handle client inquiries, feedback, and concerns with discretion and care
• Uphold the highest standards of presentation, ambiance, and client service
• Support billing processes, payments, and basic administrative functions

Qualification and Experience

• Diploma/Degree in Medical Health Records or a related field
• 2–4 years’ experience in a front office, client service, or reception role in a premium environment (wellness clinic)
• Experience handling client records or administrative systems is an added advantage
• Excellent communication and interpersonal skills
• High level of professionalism, discretion, and attention to detail

Team Info

Join our team

• Deliver a warm, professional, and personalized welcome to all clients
• Manage appointments, bookings, and client flow with precision and efficiency
• Maintain accurate and confidential client wellness records (digital and physical)
• Coordinate with therapists and clinical staff to ensure a seamless experience
• Handle client inquiries, feedback, and concerns with discretion and care
• Uphold the highest standards of presentation, ambiance, and client service
• Support billing processes, payments, and basic administrative functions

• Excellent communication and interpersonal skills
• High level of professionalism, discretion, and attention to detail

• Diploma/Degree in Medical Health Records or a related field
• 2–4 years’ experience in a front office, client service, or reception role in a premium environment (wellness clinic)
• Experience handling client records or administrative systems is an added advantage