Client Feedback & Admin Intern
2025-08-29T14:32:31+00:00
Gap Recruitment
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8397/logo/download%20(3).jpg
https://www.gaprecruitment.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Admin & Office
2025-09-01T17:00:00+00:00
Kenya
8
About the Role:
Our client, a dynamic and fast-growing recruitment and talent solutions firm, is seeking a proactive Client Feedback & Admin Support Intern. The role is designed to enhance the client and candidate experience by managing inquiries, coordinating feedback loops, and supporting brand visibility through social media content scheduling. This internship offers hands-on exposure to client relationship management, administration, and digital engagement, with a clear pathway for growth into a Communications & Client Experience Officer or Marketing Associate role.
Role Purpose:
To ensure seamless communication with clients and candidates, manage inquiries efficiently, support social media engagement, and contribute to overall client satisfaction.
Key Responsibilities:
- Redirect and resolve incoming client and candidate inquiries promptly and effectively.
- Manage communication channels, including WhatsApp, email, LinkedIn, and company website.
- Collect, record, and report feedback from clients and candidates systematically.
- Support recruiters with follow-ups on candidate communication.
- Work closely with the CEO and Business Development team on new business inquiries.
- Schedule social media posts (LinkedIn, Facebook, Instagram) according to the content calendar.
- Monitor social media engagement, flag trends, and track audience questions.
- Maintain accurate records of client details, including contact information.
- Prepare and share timely reports with internal teams.
Collaboration Points:
- Work with recruiters and coordinators to ensure inquiries are responded to in a timely manner.
- Support the Sales team by redirecting correspondence and responding to potential client inquiries.
Requirements:
- Fresh graduate or student eager to gain practical experience in customer experience, administration, or communications.
- Strong communication, organizational, and interpersonal skills.
- Familiarity with social media platforms (LinkedIn, Facebook, Instagram).
- Eager to learn, adaptable, and able to work well in a team environment.
Growth Opportunity:
This internship offers a structured career pathway into roles such as:
- Communications & Client Experience Officer
- Marketing Associate
Redirect and resolve incoming client and candidate inquiries promptly and effectively. Manage communication channels, including WhatsApp, email, LinkedIn, and company website. Collect, record, and report feedback from clients and candidates systematically. Support recruiters with follow-ups on candidate communication. Work closely with the CEO and Business Development team on new business inquiries. Schedule social media posts (LinkedIn, Facebook, Instagram) according to the content calendar. Monitor social media engagement, flag trends, and track audience questions. Maintain accurate records of client details, including contact information. Prepare and share timely reports with internal teams. Collaboration Points: Work with recruiters and coordinators to ensure inquiries are responded to in a timely manner. Support the Sales team by redirecting correspondence and responding to potential client inquiries.
Fresh graduate or student eager to gain practical experience in customer experience, administration, or communications. Strong communication, organizational, and interpersonal skills. Familiarity with social media platforms (LinkedIn, Facebook, Instagram). Eager to learn, adaptable, and able to work well in a team environment.
No Requirements
JOB-68b1b9ffa80e9
Vacancy title:
Client Feedback & Admin Intern
[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]
Jobs at:
Gap Recruitment
Deadline of this Job:
Monday, September 1 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Friday, August 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role:
Our client, a dynamic and fast-growing recruitment and talent solutions firm, is seeking a proactive Client Feedback & Admin Support Intern. The role is designed to enhance the client and candidate experience by managing inquiries, coordinating feedback loops, and supporting brand visibility through social media content scheduling. This internship offers hands-on exposure to client relationship management, administration, and digital engagement, with a clear pathway for growth into a Communications & Client Experience Officer or Marketing Associate role.
Role Purpose:
To ensure seamless communication with clients and candidates, manage inquiries efficiently, support social media engagement, and contribute to overall client satisfaction.
Key Responsibilities:
- Redirect and resolve incoming client and candidate inquiries promptly and effectively.
- Manage communication channels, including WhatsApp, email, LinkedIn, and company website.
- Collect, record, and report feedback from clients and candidates systematically.
- Support recruiters with follow-ups on candidate communication.
- Work closely with the CEO and Business Development team on new business inquiries.
- Schedule social media posts (LinkedIn, Facebook, Instagram) according to the content calendar.
- Monitor social media engagement, flag trends, and track audience questions.
- Maintain accurate records of client details, including contact information.
- Prepare and share timely reports with internal teams.
Collaboration Points:
- Work with recruiters and coordinators to ensure inquiries are responded to in a timely manner.
- Support the Sales team by redirecting correspondence and responding to potential client inquiries.
Requirements:
- Fresh graduate or student eager to gain practical experience in customer experience, administration, or communications.
- Strong communication, organizational, and interpersonal skills.
- Familiarity with social media platforms (LinkedIn, Facebook, Instagram).
- Eager to learn, adaptable, and able to work well in a team environment.
Growth Opportunity:
This internship offers a structured career pathway into roles such as:
- Communications & Client Experience Officer
- Marketing Associate
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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