NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.

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Client Manager- Public Sector Technology Sales

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

4 years

Location

Nairobi

Job Field

Sales / Marketing / Retail / Business Development

To thrive in this role, you need to:

• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
• Maintain high levels of customer satisfaction in line with company standards.
• Complete all required training and development objectives within stipulated timelines.
• Facilitate executive-level engagement and sponsorship within assigned accounts.
• Provide timely and accurate reporting on set metrics as required by management.

Qualifications, Skills & Experience

• Bachelor's Degree / College certification from an accredited institution.
• Minimum of 4 years’ experience in client management within the IT sector focused on Public Sector
• Proficiency in Microsoft Office applications.
• Experience in CRM reporting and management.

• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
• Maintain high levels of customer satisfaction in line with company standards.
• Complete all required training and development objectives within stipulated timelines.
• Facilitate executive-level engagement and sponsorship within assigned accounts.
• Provide timely and accurate reporting on set metrics as required by management.

• Proficiency in Microsoft Office applications.
• Experience in CRM reporting and management.

• Bachelor's Degree / College certification from an accredited institution.