Vacancy title:
Client Relations Officer

[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office]

Jobs at:
APA Life Assurance Company Ltd

Deadline of this Job:
Sunday, July 27 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

KEY PRIMARY RESPONSIBILITIES

• Ensure compliance with the regulations as set out by the Authorities for all Pension accounts.
• Enhance client relationship through Implementation of client servicing strategies to enhance customer experience.
• Advice Trustees on changes in the Retirement Benefits legislation and institute changes in legal documents, contracts and Service Level Agreements.
• Segregate and prioritize management of key clients, train and supervise account handlers on management of the accounts.
• Arrange organize presentations for training sessions including, pre-retirement training, personal financial management, in-house trustees training seminars and general member education.
• Organize, prepare, attend and make presentations on quarterly scheme performances for Boards of Trustees and Annual General Meetings for members.
• Prepare calendar of meetings for key clients and Boards of Trustees.
• Assist to grow business through the different sales channels
• Run System quality assurance checks and keep system logs, institute enhancements in current system to include regular regulatory changes and desirable enhancements.
• Address enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients and client visitation.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in a Business-related degree.

JOB SKILLS AND REQUIREMENTS

• Interpersonal and Communication skills
• Time management skills
• Good negotiation skills
• Good relationship skills
• Strong organizational and report-writing abilities.

PROFESSIONAL QUALIFICATIONS

• TDPK
• CII/IIK Qualifications will be an added advantage

EXPERIENCE

• At least 5 years’ relevant experience 

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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