Background:

Client Success Manager (CSM) role responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments.

Responsibilities:

• Primary point of contact for designated clients to ensure needs are met and expectations exceeded.
• Manage client relationships and drive client success.
• Oversee people management initiatives and develop high-performing teams.
• Collaborate across departments to align services with client needs.

Qualifications:

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams with a proven track record of team development.
• Prior experience in a B2B environment.
• Bachelor’s degree in Business, Communications, or related field.
• Strong leadership, communication, negotiation, and multitasking skills.
• Experience in growth planning, service alignment, change management, and process adoption.
• Culturally competent with cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.

• Primary point of contact for designated clients.
• Manage client relationships and drive client success.
• Oversee people management initiatives and develop high-performing teams.
• Collaborate across departments to align services with client needs.

• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure.
• Experience in growth planning, service alignment, and change management.
• Culturally competent with cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams with a proven track record of team development.
• Prior experience in a B2B environment.
• Bachelor’s degree in Business, Communications, or related field.