Background information about the job or company (e.g., role context, company overview)

Shining Hope for Communities (SHOFCO) is a non-profit organization based in Nairobi, Kenya and New York, NY that combats urban poverty and gender inequity in the slums of Nairobi. Kennedy Odede, who grew up in the Kibera slum, founded SHOFCO in 2004 with a focus on youth and gender empowerment. SHOFCO has four initiative areas: education, health, economic an...

Job Purpose:

The purpose of this role is to ensure the achievement of SHOFCO's overall health mandate by effectively implementing clinical services policies at the allocated facility. This includes providing high-quality healthcare services to patients, managing clinical operations, adhering to standard treatment protocols, and coordinating patient referrals. The role also involves maintaining accurate medical records, ensuring patient confidentiality, promoting health education, and collaborating with multidisciplinary teams to deliver comprehensive and responsive healthcare services that meet SHOFCO’s standards.

Key Responsibilities and Job Dimensions

Responsibilities

Clinical Care and Patient Management

Offer health care services to patients by taking history, examining patients, carrying out investigations, prescribing treatment, following up with patients, and giving health education talks.

Attend to clinical care centers patients and manage opportunistic infections.

Apply the SHOFCO’s health standard treatment and patient management.

Ensure timely review and referral of clients in need of further management.

Guide and counsel patients, clients, and staff on health issues.

Respond to inquiries relating to patients, lab requests, x-rays, prescription requests, etc.

Coordinate appointments for specialist referrals, x-rays, lab tests, etc., and convey pertinent instructions and information to the patient.

Patient Records and Confidentiality

Maintain and review patient records, charts, and other pertinent information.

Collect data and compile clinical reports.

Collect and compile data for research on clinical services.

Maintain patient confidentiality.

Other Responsibilities:

Conduct continuous medical education and health educations as may be required.

Work with other team members and staff of other cadres in ensuring quality service provision.

Be accountable for any equipment assigned and report to the line manager as may be required.

Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic Qualifications

Bachelor’s degree in Clinical Medicine and Community Health or Diploma in Clinical Medicine and Surgery.

Professional Qualifications

A minimum of 3-5 years of clinical experience in a hospital or healthcare facility, with hands-on patient care experience.

Registered clinical officer preferably trained at KMTC

Registration with clinical officer’s council with Current Practicing license is mandatory

Basic HIV training/ experience

Other required qualifications (unique/job specific)

Experience in community-based healthcare or working in under-served areas is highly desirable.

knowledge in general medicine, primary healthcare, and management of common diseases.

Familiarity with managing opportunistic infections and conditions commonly encountered in resource-limited settings.

Experience in handling patient referrals and coordinating specialized care.

Proficient in using medical and clinical tools for diagnosis and treatment.

Ability to take medical history of the patient, perform a thorough physical examination, Order appropriate investigations, make correct diagnosis, Prescribe and treat and Do patient follow-up

Perform minor surgical procedures

Functional Skills:

Clinical Expertise

Patient Management

Referral & Coordination

Medical Records Management

Medical Equipment Management

Behavioural Competencies/Attributes:

Attention to Detail

Empathy & Patient – Centered approach

Ethical Conduct & Integrity

Problem Solving & Decision Making

Adaptability & Flexibility

• Offer health care services to patients by taking history, examining patients, carrying out investigations, prescribing treatment, following up with patients, and giving health education talks.
• Attend to clinical care centers patients and manage opportunistic infections.
• Apply the SHOFCO’s health standard treatment and patient management.
• Ensure timely review and referral of clients in need of further management.
• Guide and counsel patients, clients, and staff on health issues.
• Respond to inquiries relating to patients, lab requests, x-rays, prescription requests, etc.
• Coordinate appointments for specialist referrals, x-rays, lab tests, etc., and convey pertinent instructions and information to the patient.
• Maintain and review patient records, charts, and other pertinent information.
• Collect data and compile clinical reports.
• Collect and compile data for research on clinical services.
• Maintain patient confidentiality.
• Conduct continuous medical education and health educations as may be required.
• Work with other team members and staff of other cadres in ensuring quality service provision.
• Be accountable for any equipment assigned and report to the line manager as may be required.

• Clinical Expertise
• Patient Management
• Referral & Coordination
• Medical Records Management
• Medical Equipment Management
• Attention to Detail
• Empathy & Patient – Centered approach
• Ethical Conduct & Integrity
• Problem Solving & Decision Making
• Adaptability & Flexibility

• Bachelor’s degree in Clinical Medicine and Community Health or Diploma in Clinical Medicine and Surgery.
• A minimum of 3-5 years of clinical experience in a hospital or healthcare facility, with hands-on patient care experience.
• Registered clinical officer preferably trained at KMTC
• Registration with clinical officer’s council with Current Practicing license is mandatory
• Basic HIV training/ experience
• Experience in community-based healthcare or working in under-served areas is highly desirable.
• knowledge in general medicine, primary healthcare, and management of common diseases.
• Familiarity with managing opportunistic infections and conditions commonly encountered in resource-limited settings.
• Experience in handling patient referrals and coordinating specialized care.
• Proficient in using medical and clinical tools for diagnosis and treatment.
• Ability to take medical history of the patient, perform a thorough physical examination, Order appropriate investigations, make correct diagnosis, Prescribe and treat and Do patient follow-up
• Perform minor surgical procedures