Job summary

We are looking for a proactive and results-driven Cluster Manager to oversee field operations within an assigned area. The role involves leading field officers, driving loan growth, ensuring timely collections, and maintaining high standards of compliance and performance.

Company: Oya Microcredit Ltd

Location: Various regions across the country (flexible placement)

Employment Type: Full-Time

Reports To: General Monitoring Officer

Key Responsibilities

• Train, supervise, and motivate Sales Executives to achieve daily targets
• Ensure all team members understand and follow company policies and procedures
• Review and share client loan applications (dockets) with relevant teams
• Assess loan applications, especially those above 3M
• Drive continuous marketing and client acquisition within your cluster (area)
• Monitor loan repayments and ensure clients repay within agreed timelines
• Track and report team performance on assessments and collections
• Ensure full compliance with company directives across the team
• Oversee loan disbursement processes on scheduled days
• Report any issues or challenges to management promptly
• Identify client needs and recommend suitable products or services
• Carry out any other duties as assigned by management

Qualifications and Requirements

• Bachelor’s degree
• Proven experience in team leadership or field operations (preferably in financial services)
• Strong communication and interpersonal skills
• Ability to manage, motivate, and monitor team performance
• Good analytical and decision-making skills
• High level of integrity and professionalism
• Flexibility & adaptability

• Train, supervise, and motivate Sales Executives to achieve daily targets
• Ensure all team members understand and follow company policies and procedures
• Review and share client loan applications (dockets) with relevant teams
• Assess loan applications, especially those above 3M
• Drive continuous marketing and client acquisition within your cluster (area)
• Monitor loan repayments and ensure clients repay within agreed timelines
• Track and report team performance on assessments and collections
• Ensure full compliance with company directives across the team
• Oversee loan disbursement processes on scheduled days
• Report any issues or challenges to management promptly
• Identify client needs and recommend suitable products or services
• Carry out any other duties as assigned by management

• Strong communication and interpersonal skills
• Ability to manage, motivate, and monitor team performance
• Good analytical and decision-making skills
• High level of integrity and professionalism
• Flexibility & adaptability

• Bachelor’s degree
• Proven experience in team leadership or field operations (preferably in financial services)