Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.

DUTIES & RESPONSIBILITIES:

Follow-up with overdue customers over phone, serving notices and field visit

Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts

Keep track of assigned accounts to identify outstanding debts create a list of customers who have not made payments on daily basis and reporting

Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery

Accountable for reducing delinquency for assigned accounts

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments and customer reconciliations

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Must have Collection/Credit exposure

Must have excellent communication and inter-personal skills

Understanding of retail finance Must have experience in debt collection and credit management

Commerce or Finance Graduate

Between 8-10 yrs. of experience

Relationship building

Communication &Interpersonal skills

Presentation skills.

Debt Collection

Credit management

• Follow-up with overdue customers over phone, serving notices and field visit
• Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts
• Keep track of assigned accounts to identify outstanding debts create a list of customers who have not made payments on daily basis and reporting
• Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery
• Accountable for reducing delinquency for assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Providing customer service regarding collection issues, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments and customer reconciliations

• Collection/Credit exposure
• Excellent communication and inter-personal skills
• Understanding of retail finance
• Debt collection and credit management experience
• Relationship building
• Presentation skills
• Debt Collection
• Credit management

• Commerce or Finance Graduate