Vacancy title:
Collections Officer

[Type: FULL_TIME, Industry: Engineering Services, Category: Management, Accounting & Finance, Sales & Retail, Advertising & Marketing, Business Operations, Transportation & Logistics, Customer Service]

Jobs at:
Ignite Energy Access

Deadline of this Job:
Monday, July 20 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, July 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

COLLECTIONS OFFICER

Job Title: Collections Officer
Department: Credit & Collections
Reports To: Collections Supervisor / Collections Manager

Job Purpose

To manage customer accounts with overdue payments by ensuring timely collections, maintaining positive customer relationships, and minimizing credit losses.

Key Responsibilities

• Monitor accounts receivable and overdue customer accounts.
• Contact customers to collect outstanding payments.
• Negotiate payment arrangements within approved guidelines.
• Update collection records and customer account information.
• Investigate disputed accounts and resolve billing issues.
• Prepare daily, weekly, and monthly collections reports.
• Escalate non-performing accounts for further recovery action.
• Ensure compliance with internal policies and applicable regulations.
• Maintain professional customer interactions throughout the collections process.
• Support continuous improvement of collections processes.

Qualifications and Experience

• Bachelor's degree or Diploma in Finance, Accounting, Business Administration, Banking, or a related field.
• Minimum of 1–2 years' experience in collections, customer service, or accounts receivable.
• Experience in financial institutions is an added advantage.
• Proficiency in Microsoft Office and financial management systems.

Key Competencies

• Customer service orientation.
• Negotiation skills.
• Attention to detail.
• Communication skills.
• Problem-solving.
• Organizational skills.
• Professionalism and integrity.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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