Background information about the job or company (e.g., role context, company overview)

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

The Communications Specialist will be responsible for leading the development of a communications strategy and execution of the East Africa Land Border Programme. They will be responsible for the development of messaging, talking points, editorial pieces and internal/external storytelling, management of video production and online presence maintenance, and promoting and increasing the visibility of East Africa Land Border Programme’s work among different stakeholders. The Specialist will also be responsible for the conceptualization and preparation of the program’s thought leadership events.

Responsibilities or duties

Communications and LEARNING

• Develop and execute East Africa Land Border Programme strategic communication plan (both internal and external) to increase the project’s visibility within the entrepreneurship and youth employment ecosystem in coordination with regional and global efforts.
• Develop a guiding framework to collate and aggregate East Africa Land Border Programme learnings under a standardized framework, including identifying learning opportunities and appropriate channels of disseminating them.

CONTENT CREATION AND DISSEMINATION

• Travel to the field when needed to research and gather impact stories, photo and video content of East Africa Land Border Programme partners, beneficiaries and other stakeholders.
• Work with other East Africa Land Border Programme’s functions to document and curate a library of stories, byline articles, press releases, etc. based on the program’s activities to be published in the media, reports and other communications forums.
• Prepare content for and regularly manage East Africa Land Border Programme’s social media platforms (including website page, blog, Twitter, Facebook etc.) as well as ensure that the programme has an active online presence.
• Work closely with the regional and global communications team to disseminate content through media channels in order to create visibility for the program.

Events Management

• Conceptualize thought leadership events in line with the program’s communications activities including workshops, report launches, learning events, fireside chats, etc.
• Lead the preparation of thought leadership events by coordinating content curation, invitations, management of external vendors, onsite execution, budgeting and expense tracking.

Program Support

• Support the Monitoring and Evaluation team in the documentation of Monitoring, Evaluation and Learning findings and generate new and innovative communication and dissemination ideas to increase the visibility of East Africa Land Border Programme research outputs
• Support the program team to execute partner communication efforts to create visibility of partner activities.
• Work with other East Africa Land Border Programme team members to contribute content towards regular reporting to the donor.
• Perform any other related duties that may be assigned.

Safeguarding responsibilities

• Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Qualifications or requirements (e.g., education, skills)

Minimum Qualification & Transferable Skills

• Demonstrated experience in communication and storytelling.
• Recognized qualification in Communications or a relevant field. Masters will be an added advantage.
• Excellent interpersonal skills with an ability to deeply connect with a range of individuals who have a broad range of backgrounds and expertise.

Experience needed

Minimum of 3-4 years of progressive experience working in communications or public relations, preferably with a focus on entrepreneurship and youth employment.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Success Factors

The Communications and Learning Coordinator should be an avid storyteller with a strong passion for communicating impact. S/he should have the ability to innovate and improve processes as well as possess the flexibility and ability to work and engage with diverse teams and stakeholders. The ability to adapt quickly to change is crucial for the position.

• Develop and execute East Africa Land Border Programme strategic communication plan (both internal and external) to increase the project’s visibility within the entrepreneurship and youth employment ecosystem in coordination with regional and global efforts.
• Develop a guiding framework to collate and aggregate East Africa Land Border Programme learnings under a standardized framework, including identifying learning opportunities and appropriate channels of disseminating them.
• Travel to the field when needed to research and gather impact stories, photo and video content of East Africa Land Border Programme partners, beneficiaries and other stakeholders.
• Work with other East Africa Land Border Programme’s functions to document and curate a library of stories, byline articles, press releases, etc. based on the program’s activities to be published in the media, reports and other communications forums.
• Prepare content for and regularly manage East Africa Land Border Programme’s social media platforms (including website page, blog, Twitter, Facebook etc.) as well as ensure that the programme has an active online presence.
• Work closely with the regional and global communications team to disseminate content through media channels in order to create visibility for the program.
• Conceptualize thought leadership events in line with the program’s communications activities including workshops, report launches, learning events, fireside chats, etc.
• Lead the preparation of thought leadership events by coordinating content curation, invitations, management of external vendors, onsite execution, budgeting and expense tracking.
• Support the Monitoring and Evaluation team in the documentation of Monitoring, Evaluation and Learning findings and generate new and innovative communication and dissemination ideas to increase the visibility of East Africa Land Border Programme research outputs
• Support the program team to execute partner communication efforts to create visibility of partner activities.
• Work with other East Africa Land Border Programme team members to contribute content towards regular reporting to the donor.
• Perform any other related duties that may be assigned.
• Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
• Support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.
• Actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

• Demonstrated experience in communication and storytelling.
• Excellent track record in copy writing and editing skills, and a portfolio of quality written products for a variety of formats (e.g. blogs, articles, op-eds, press releases).
• Proven experience in developing and executing communications plans.
• Experience in web design & content production (e.g. video and still photography) is a plus.
• Strong interest in start-ups, entrepreneurship and youth employment.
• Excellent interpersonal skills with an ability to deeply connect with a range of individuals who have a broad range of backgrounds and expertise.
• Ability to innovate and improve processes.
• Flexibility and ability to work and engage with diverse teams and stakeholders.
• Ability to adapt quickly to change.

• Recognized qualification in Communications or a relevant field.
• Masters will be an added advantage.