Community Support And Expansion Representative job at Poa Internet
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303 Days Ago
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Vacancy title:
Community Support And Expansion Representative

[ Type: FULL TIME , Industry: Internet , Category: Management ]

Jobs at:

Poa Internet

Deadline of this Job:
21 July 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, July 07, 2023 , Base Salary: Not Disclosed

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JOB DETAILS:
Overall Responsibility:
This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, police stations, court summons, community leaders, organized community groups members, customers and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for smooth and efficient network launch
Financial:

Lowest overall costs of network infrastructure per network Distribution point.
Follow up on theft cases, successful arrest and low cost strategy on reducing theft cases
Lowest cost poa:street location acquisition
All landlord payments are on time, with 100% uptime
People:

None direct reports, the role will involve managing communities, landlords and security entities relationships is paramount

Key SMART Results for A-Player

• Ensure a final "Go/No Go" market assessment in any new areas to ensure all desktop, technical and research based analysis is complimented with on-the-ground validation- End 2023
• Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for poa!- End 2023
• Ensure the lowest cost per tower commercial deals for all deployments of network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side- End 2023
• Ensure that all major Sambazas in a new community are identified, known and conversations have been held with all about wholesale provision of capacity to them. Preferably sign at least one Sambaza before handover to the sales team- End 2023
• Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies-End 2023
• Ensure a 7 hours SLA turn around for all tickets including reporting matters physically to the police stations- End 2023
• Identify strategic high traffic areas and contract businesses in the areas for Street Wi-Fi service- End 2023
• Ensure successful negotiation (within the constraints set by the company),acquisition and contracting of a minimum of 60 buildings per month in your assigned network for successful-End 2023
• Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring 100% compliance to the written down community engagement processes and procedures -End 2023
• Identify community group provision of services (e.g. free internet to police stations, chiefs camp and Nyumba kumi groups) in place with the relevant parties. Ensure poa! has a number of community organizations in place and installed with poa! services as
• directed by the community support to help with cases in communities we serve- End 2023
• Achieve zero network down time as a result of community related reasons e.g. towers running out of tokens for power etc-End 2023
• Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network - End 2023

Level of Management Experience Required (Mandatory & Nice to Have)

• A minimum of 2 years experience working in low income communities preferably on community projects and field sales assignment.
• A minimum of 1 year working with customer support both online and on the ground.
• Core energy required for this position (e.g. Sirdar Profile Type)

Preparing for scale up
• Department stage of development where this role sits
• Extrovert / Hustler / Negotiator

Key Competencies Criticality (H, M, L)

• Ability to work independently, prioritize tasks, and manage time effectively-H
• Poarean attitude - Has POA values all over them-H
• Be a self-starter capable of taking on a role with minimal supervision and guidance and delivering them through to a successful conclusion-H
• Excellent negotiation skills-H
• Knowledgeable in how local authority, government and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role-H
• Exceptional interpersonal skills with the ability to own and manage both internal and external communication-H

Mandatory Criteria if Any with no exceptions to hire.

• Must have worked in fast growing tech services sector with not less than 2 year experience in market expansion and community related work - new market acquisition, market analysis and research
• Must have a minimum of a college Diploma qualification and above
• Field work experience in operating with informal communities




Work Hours: 8


Experience in Months: 24

Level of Education:
Associate Degree

Job application procedure

Interested and qualified? Click here to apply


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Job Info
Job Category: Management jobs in Kenya
Job Type: Full-time
Deadline of this Job: 21 July 2023
Duty Station: Nairobi
Posted: 07-07-2023
No of Jobs: 1
Start Publishing: 07-07-2023
Stop Publishing (Put date of 2030): 07-07-2067
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