Company Overview

Cascade Institute of Hospitality is a premier tertiary institution located in Thika. The institute is founded on quality, affordability and high standards never seen before in the hospitality industry. The institute has its roots in Cascade Restaurants, a household name within Thika town and beyond, known for quality services and excellence for many years.

Role Context

The Compliance Coordinator is responsible for ensuring that the organization adheres to all applicable legal, regulatory, and internal requirements. This includes occupational safety and health laws, environmental regulations, and Quality management system standards (ISO 9001:2015) and any other standards the company subscribes to. The role supports risk management, compliance assurance, and continuous improvement across the organization.

Key Responsibilities:

• Develop, review, and update compliance-related policies and procedures. Ensure proper implementation across all departments.
• Maintain document control systems.
• Planning and coordinating both internal and external audits for the Quality management system, Statutory Audits for OSH, NEMA, and those required under law. Reporting to top management on the performance and any need for improvement of all management systems.
• Management systems meetings - Organize, attend, take minutes, distribute minutes, and file corresponding documentation.
• Proactively communicating regulatory code changes to the management team, reviewing company processes and operations to avoid compliance issues.
• Track and monitor company compliance with applicable regulatory statutory and international standards requirements.
• Conduct risk assessments for QMS and Food Safety. Ensure mitigation measures are implemented and monitored, as well as Promote risk-based thinking across the organization

Qualification Requirements

• Good management system knowledge in ISO 9001:2015.
• University Degree in Food Science, Social Sciences, Environmental Science.
• Minimum of 2-3 years' experience in ISO 9001:2015 compliance coordination or quality management systems.
• Certification in ISO 9001:2015 Internal Auditor or Lead Auditor will be an added advantage.
• Strong understanding of QMS principles, auditing processes, and document control.
• Excellent analytical, organizational, and communication skills.
• Proficiency in Microsoft Office applications.

• Develop, review, and update compliance-related policies and procedures. Ensure proper implementation across all departments.
• Maintain document control systems.
• Planning and coordinating both internal and external audits for the Quality management system, Statutory Audits for OSH, NEMA, and those required under law. Reporting to top management on the performance and any need for improvement of all management systems.
• Management systems meetings - Organize, attend, take minutes, distribute minutes, and file corresponding documentation.
• Proactively communicating regulatory code changes to the management team, reviewing company processes and operations to avoid compliance issues.
• Track and monitor company compliance with applicable regulatory statutory and international standards requirements.
• Conduct risk assessments for QMS and Food Safety. Ensure mitigation measures are implemented and monitored, as well as Promote risk-based thinking across the organization

• Good management system knowledge in ISO 9001:2015.
• Strong understanding of QMS principles, auditing processes, and document control.
• Excellent analytical, organizational, and communication skills.
• Proficiency in Microsoft Office applications.

• University Degree in Food Science, Social Sciences, Environmental Science.
• Certification in ISO 9001:2015 Internal Auditor or Lead Auditor will be an added advantage.