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Vacancy title:
Consultant, Client Services
[Type: FULL_TIME, Industry: Banking, Category: Customer Service,Business Operations,Admin & Office]
Jobs at:
Standard Bank Group
Deadline of this Job:
Sunday, December 28 2025
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, December 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Overview
Business Segment: Corporate & Investment Banking
Location: KE, Nairobi County, Nairobi, Westlands Road
Job Type: Full-time
Job Ref ID: 80269414A-0001
Job Description
The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries.
The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests
Qualifications
Type of Qualification: First Degree
Experience Required
3-4 years
Ability to work in a fast-paced environment and handle complex customer queries.
A customer-centric individual with excellent communication and analytical skills.
Experience in Corporate or Institutional client servicing is an added advantage.
Proficiency in MS Office, call centre systems, and CRM platforms.
Additional Information
Behavioural Competencies:
- Customer Focus
- Problem-Solving and Analytical Thinking
- Communication (Verbal & Written)
- Emotional Intelligence
- Teamwork and Collaboration
Technical Competencies:
- Active Listening & Probing Skills
- Client Servicing Excellence
- Banking Processes & Procedures
- Product & Services Knowledge
- Risk Identification & Escalation
- CRM & Case Management
- Data Analysis
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Application Link: Click Here to Apply Now
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