World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

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Coordinator, Staff Care & Well-being

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

Project Management

Key Responsibilities

As the Coordinator, Staff Care & Well-being, you will serve as the operational and learning backbone of the Global Staff Care & Well-being team.

Keeping the work moving

• Coordinate workflows, schedules, and deliverables across the team
• Track progress and support timely follow-up
• Support budget monitoring and basic operational reporting

Protecting knowledge and clarity

• Maintain shared knowledge platforms and repositories
• Organize tools, templates, and guidance so they are easy to find and use
• Draft and circulate internal updates, briefings, and learning notes

Supporting learning and accountability

• Collect and compile monitoring data aligned with the Staff Care Theory of Change
• Support analysis of trends and feedback
• Document lessons learned and contribute to reporting cycles

Strengthening global and field connection

• Support information flow between global, regional, and national teams
• Help organize webinars, learning exchanges, and consultations
• Capture field insights and ensure they inform planning and improvement

This is not a counseling role. It is a coordination, learning, and systems role that helps ensure staff care efforts are coherent, responsive, and effective.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills, Knowledge and Experience

• Minimum 5 years’ experience in coordination, project management, communication or operations support
• Educational background in administration, project management, organizational development, communication or related field
• Professional training in project coordination or knowledge management an advantage
• Experience in complex international organizations
• Ability to manage knowledge systems and basic data tracking
• Strong organization and communication across cultures
• Fluency in English, fluency in additional languages considered an advantage

Preferred Skills, Knowledge and Experience

• Familiarity with staff care, employee well-being, and humanitarian context operations.
• Experience supporting monitoring, evaluation, and learning functions.
• Strong intercultural communication and facilitation skills.
• Competence with digital collaboration platforms (SharePoint, Teams, Click-up, PowerBI, dashboards, etc)
• Multilingual capacity strongly preferred.
• Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
• Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
• Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
• Has worked in a national or regional office and understands the realities of complex systems, competing priorities, and limited bandwidth.
• Finds satisfaction in making things work better by clarifying processes, organizing information, closing loops, and ensuring follow-through.

Travel and Work Environment Requirement

• Up to 20%, dependent on Partnership Travel Guidelines.
• Ability to work regularly outside of business hours sometimes in hazardous conditions.

• Coordinate workflows, schedules, and deliverables across the team
• Track progress and support timely follow-up
• Support budget monitoring and basic operational reporting
• Maintain shared knowledge platforms and repositories
• Organize tools, templates, and guidance so they are easy to find and use
• Draft and circulate internal updates, briefings, and learning notes
• Collect and compile monitoring data aligned with the Staff Care Theory of Change
• Support analysis of trends and feedback
• Document lessons learned and contribute to reporting cycles
• Support information flow between global, regional, and national teams
• Help organize webinars, learning exchanges, and consultations
• Capture field insights and ensure they inform planning and improvement

• Coordination
• Project management
• Communication
• Operations support
• Ability to manage knowledge systems and basic data tracking
• Strong organization and communication across cultures
• Fluency in English
• Familiarity with staff care, employee well-being, and humanitarian context operations
• Experience supporting monitoring, evaluation, and learning functions
• Strong intercultural communication and facilitation skills
• Competence with digital collaboration platforms (SharePoint, Teams, Click-up, PowerBI, dashboards, etc)
• Multilingual capacity
• Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines
• Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
• Strong ability for critical thinking, displaying proactive and innovative approaches to work streams
• Has worked in a national or regional office and understands the realities of complex systems, competing priorities, and limited bandwidth
• Finds satisfaction in making things work better by clarifying processes, organizing information, closing loops, and ensuring follow-through

• BA/BSc/HND
• Minimum 5 years’ experience in coordination, project management, communication or operations support
• Educational background in administration, project management, organizational development, communication or related field
• Professional training in project coordination or knowledge management an advantage
• Experience in complex international organizations