Job summary

The Core Banking Support & Implementation Engineer is responsible for end-to-end system implementation,technical support,customization,and continuous improvement of core banking solutions.The role involves close collaboration with business stakeholders,developers,and clients to ensure seamless deployment, performance, and enhancement of banking app

Key Duties & Responsibilities

1. Core Banking Implementation

• Execute end-to-end implementation of core banking systems at client sites (on-premise/cloud).
• Configure, customize, and parameterize solutions based on business requirements.
• Conduct system testing, integration testing, and support User Acceptance Testing (UAT).
• Perform data migration, validation, and system setup activities.
• Integrate core banking systems with third-party applications (APIs, payment gateways, switches, etc.).
• Support go-live activities and stabilization post-deployment.

2. Technical Support & Issue Resolution

• Provide Level 1–3 support for core banking applications.
• Diagnose and resolve application, database, and infrastructure-related issues.
• Monitor and resolve incidents through ticketing systems within defined SLAs.
• Apply patches, upgrades, and hotfixes as required.
• Escalate complex issues to development teams and ensure closure.

3. System Monitoring & Maintenance

• Monitor system health, performance, uptime, and security.
• Perform routine maintenance, backups, and disaster recovery drills.
• Ensure compliance with banking regulations and security standards.
• Identify performance bottlenecks and implement optimization measures.

4. Requirements Analysis & Solution Support

• Gather and analyze business and system requirements from stakeholders.
• Translate business needs into functional and technical specifications.
• Support solution design in collaboration with developers and architects.
• Validate system functionality against business requirements.

5. Testing & Quality Assurance

• Define test scenarios, test cases, and acceptance criteria.
• Support test planning, execution, and defect tracking.
• Participate in UAT and ensure successful business sign-off.
• Ensure quality and reliability of system releases.

6. Customer Training & Documentation

• Prepare user manuals, SOPs, and technical documentation.
• Conduct training sessions for end-users and administrators.
• Provide post-implementation support and knowledge transfer.

7. Stakeholder Management & Collaboration

• Act as a bridge between business users, clients, and technical teams.
• Participate in project planning, deployments, and change management.
• Provide regular status updates and reports to stakeholders.
• Manage requirement changes and align expectations.

8. Continuous Improvement & Innovation

• Identify recurring issues and recommend long-term solutions.
• Improve implementation and support processes.
• Suggest product enhancements based on customer feedback.
• Contribute to automation and process optimization initiatives.

• Execute end-to-end implementation of core banking systems at client sites (on-premise/cloud).
• Configure, customize, and parameterize solutions based on business requirements.
• Conduct system testing, integration testing, and support User Acceptance Testing (UAT).
• Perform data migration, validation, and system setup activities.
• Integrate core banking systems with third-party applications (APIs, payment gateways, switches, etc.).
• Support go-live activities and stabilization post-deployment.
• Provide Level 1–3 support for core banking applications.
• Diagnose and resolve application, database, and infrastructure-related issues.
• Monitor and resolve incidents through ticketing systems within defined SLAs.
• Apply patches, upgrades, and hotfixes as required.
• Escalate complex issues to development teams and ensure closure.
• Monitor system health, performance, uptime, and security.
• Perform routine maintenance, backups, and disaster recovery drills.
• Ensure compliance with banking regulations and security standards.
• Identify performance bottlenecks and implement optimization measures.
• Gather and analyze business and system requirements from stakeholders.
• Translate business needs into functional and technical specifications.
• Support solution design in collaboration with developers and architects.
• Validate system functionality against business requirements.
• Define test scenarios, test cases, and acceptance criteria.
• Support test planning, execution, and defect tracking.
• Participate in UAT and ensure successful business sign-off.
• Ensure quality and reliability of system releases.
• Prepare user manuals, SOPs, and technical documentation.
• Conduct training sessions for end-users and administrators.
• Provide post-implementation support and knowledge transfer.
• Act as a bridge between business users, clients, and technical teams.
• Participate in project planning, deployments, and change management.
• Provide regular status updates and reports to stakeholders.
• Manage requirement changes and align expectations.
• Identify recurring issues and recommend long-term solutions.
• Improve implementation and support processes.
• Suggest product enhancements based on customer feedback.
• Contribute to automation and process optimization initiatives.

• Core banking system implementation
• System configuration and customization
• System testing and UAT support
• Data migration and validation
• Third-party application integration (APIs, payment gateways, switches)
• Technical support (Level 1-3)
• Incident diagnosis and resolution
• Ticketing system management
• Patching and upgrading applications
• System monitoring and maintenance
• Backup and disaster recovery
• Requirements analysis
• Functional and technical specification writing
• Solution design support
• Test scenario and test case definition
• Defect tracking
• User manual and SOP preparation
• End-user and administrator training
• Stakeholder management
• Project planning and deployment
• Change management
• Process improvement
• Automation

• Bachelors degree
• 2 years of experience
• English language proficiency