Avery Dennison Corporation is a global manufacturer and distributor of pressure-sensitive adhesive materials, apparel branding labels and tags, RFID inlays, and specialty medical products

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Credit Clerk

Job TypeFull Time

QualificationDiploma

Experience5 years

LocationNairobi

Job FieldFinance / Accounting / Audit

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:

Customers – Telephone calls to customers, addressing queries, debtors correspondence and collections

Sales team – Monthly debtors review meetings, frequent follow-up on credit control matters

Customer service – Working together with CS team regarding releasing of orders and query resolution

Supply Chain - Shipping documentation and process

SSO – Customer master data changes/New customer creation, credit note processing, payment allocations

NEW CUSTOMER CREATION / EXISTING CUSTOMER AMENDMENTS: (15%)

Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms

Perform credit reference checking for new account applications where applicable

Submission of customer master change requests to SSO

Ensure adherence to internal control processes for approvals and maintain an up to date filing system

DEBT COLLECTION: (30%)

Regularly review customer ageing to identify delinquent accounts

Calling on customers for payments in order to ensure payments on time, or collection of overdues

Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received

Facilitates monthly debtors review meetings with Sales Teams

Ensure meeting of quarterly ageing and DSO targets

Initiate legal collection process where required

DEBTORS ADMINISTRATION: (45%)

Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously

Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis

Drive resolution of customer queries with Customer Service and Sales teams

Run monthly Debtors Statements to customers after month end close

Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.

Monthly reporting on debtors ageing status

Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution

COMPLIANCE: (5%)

Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix

Support with the annual review and update of customer credit limits

Maintain updated customer master data

Support during annual statutory audit, balance sheet review and internal audit where required

GENERAL: (5%)

Review and allocate deposits not relating to Receivables

Customer visits when required in order to facilitate the resolution of any account issues.

Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.

PRE-REQUISITE EXPERIENCES:

Minimum 5 years’ experience in debtors administration and full function of credit control

FORMAL QUALIFICATIONS:

Grade 12

Diploma in Credit Management would be advantage

COMPETENCIES REQUIRED:

Building Customer Loyalty

Building Partnerships

Building Trust

Communication

Contributing to Team Success

Customer Focus

Decision Making

Energy

Gaining Commitment

Information Monitoring

Initiating Action

Managing Work (includes Time Management)

Planning and Organizing

Stress Tolerance

Technical/Professional Knowledge and Skills

Tenacity

Work Standards

Managing Conflict

• Telephone calls to customers, addressing queries, debtors correspondence and collections
• Monthly debtors review meetings, frequent follow-up on credit control matters
• Working together with CS team regarding releasing of orders and query resolution
• Shipping documentation and process
• Customer master data changes/New customer creation, credit note processing, payment allocations
• Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms
• Perform credit reference checking for new account applications where applicable
• Submission of customer master change requests to SSO
• Ensure adherence to internal control processes for approvals and maintain an up to date filing system
• Regularly review customer ageing to identify delinquent accounts
• Calling on customers for payments in order to ensure payments on time, or collection of overdues
• Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received
• Facilitates monthly debtors review meetings with Sales Teams
• Ensure meeting of quarterly ageing and DSO targets
• Initiate legal collection process where required
• Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously
• Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis
• Drive resolution of customer queries with Customer Service and Sales teams
• Run monthly Debtors Statements to customers after month end close
• Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.
• Monthly reporting on debtors ageing status
• Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution
• Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix
• Support with the annual review and update of customer credit limits
• Maintain updated customer master data
• Support during annual statutory audit, balance sheet review and internal audit where required
• Review and allocate deposits not relating to Receivables
• Customer visits when required in order to facilitate the resolution of any account issues.
• Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.

• Building Customer Loyalty
• Building Partnerships
• Building Trust
• Communication
• Contributing to Team Success
• Customer Focus
• Decision Making
• Energy
• Gaining Commitment
• Information Monitoring
• Initiating Action
• Managing Work (includes Time Management)
• Planning and Organizing
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Tenacity
• Work Standards
• Managing Conflict

• Grade 12
• Diploma in Credit Management would be advantage