About the Role

We are seeking a proactive and detail-oriented Credit Controller to join our Finance Team. The role is responsible for monitoring customer accounts, assessing creditworthiness, managing outstanding debts, and ensuring timely collection of receivables.

You will play a key role in supporting healthy cash flow, minimizing credit risk, and building strong customer relationships in line with company credit policies.

Key Responsibilities

Credit Management

Evaluate customer credit applications and recommend credit limits as per company policy.

Monitor and review customer accounts to identify potential payment challenges or credit risks.

Maintain accurate and updated customer credit files and compliance documentation.

Collections & Follow-up

Work closely with the Debt Collection Team to pursue overdue accounts.

Ensure accurate allocation of customer payments against invoices.

Communicate proactively with clients regarding outstanding balances, payment terms, and credit issues.

Negotiate payment plans or settlements and escalate complex cases to the accountant – Receivables.

Reconciliation & Reporting

Reconcile customer accounts and resolve discrepancies promptly.

Prepare and review debtor aging reports; flag long-outstanding accounts for action.

Generate weekly and monthly collection reports, highlighting trends and risks.

Support internal and external audit processes with required documents.

Advanced (Level 2)

Responsibilities

Develop and implement improved credit control processes and strategies.

Analyze debtor performance and recommend account suspensions or recovery actions.

Coordinate with Sales and Customer Service to resolve client disputes quickly.

Support automation of credit dashboards and monitoring tools.

Contribute to policy reviews on credit terms and customer classifications.

Train and mentor Debt Collection Officers.

Qualifications

Education

KCSE Mean Grade B and above

Diploma or Degree in Finance, Business Management, or Business Administration.

CPA II or equivalent qualification (ACCA, CIMA) is an added advantage.

Experience

Minimum 3 years of experience in credit control, receivables, or debt recovery in a fast-paced environment.

Proven experience in credit risk assessment, debt collection, and account reconciliation.

Proficiency in QuickBooks and Microsoft Office Suite.

Skills & Competencies

Strong analytical and negotiation skills.

Excellent communication and client relationship management.

High accuracy and attention to detail.

Good understanding of credit risk, reconciliations, and reporting.

Proficiency in Excel, QuickBooks, and ERP systems.

Ability to work under pressure and meet deadlines.

High professional integrity and confidentiality.

• Evaluate customer credit applications and recommend credit limits as per company policy.
• Monitor and review customer accounts to identify potential payment challenges or credit risks.
• Maintain accurate and updated customer credit files and compliance documentation.
• Work closely with the Debt Collection Team to pursue overdue accounts.
• Ensure accurate allocation of customer payments against invoices.
• Communicate proactively with clients regarding outstanding balances, payment terms, and credit issues.
• Negotiate payment plans or settlements and escalate complex cases to the accountant – Receivables.
• Reconcile customer accounts and resolve discrepancies promptly.
• Prepare and review debtor aging reports; flag long-outstanding accounts for action.
• Generate weekly and monthly collection reports, highlighting trends and risks.
• Support internal and external audit processes with required documents.
• Develop and implement improved credit control processes and strategies.
• Analyze debtor performance and recommend account suspensions or recovery actions.
• Coordinate with Sales and Customer Service to resolve client disputes quickly.
• Support automation of credit dashboards and monitoring tools.
• Contribute to policy reviews on credit terms and customer classifications.
• Train and mentor Debt Collection Officers.

• Strong analytical and negotiation skills.
• Excellent communication and client relationship management.
• High accuracy and attention to detail.
• Good understanding of credit risk, reconciliations, and reporting.
• Proficiency in Excel, QuickBooks, and ERP systems.
• Ability to work under pressure and meet deadlines.
• High professional integrity and confidentiality.

• KCSE Mean Grade B and above
• Diploma or Degree in Finance, Business Management, or Business Administration.
• CPA II or equivalent qualification (ACCA, CIMA) is an added advantage.