Background information about the job or company (e.g., role context, company overview)

Solar Panda is a social enterprise providing smart, low-cost solar power to communities across Africa, enabling families and small businesses to flourish and grow. Our high-quality solutions provide customers living without electricity access to clean, safe and sustainable solar energy through a unique rent-to-own business model. Customer...

Responsibilities or duties

We are looking to recruit Customer Care Representatives on part-time basis to join our team. The role involves engaging with customers, responding to inquiries, providing accurate information about products and services, troubleshooting issues, and delivering effective solutions. This position is essential in enhancing customer satisfaction, building strong relationships, and supporting the company’s objectives.

Qualifications or requirements (e.g., education, skills)

A degree in any Business-related field

Strong phone and verbal communication skills with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities, and manage time effectively

Ability to manage emotional responses and remain calm under pressure when dealing with difficult conten

• Manage Mobility inbound and outbound calls in a timely manner
• Follow communication scripts when handling different customer topics
• Identify customer needs, clarify information, and provide solutions or alternatives
• Educate customers on products by explaining procedures, answering questions, and sharing relevant information.
• Approve new customer sales after verifying details and ensuring product understanding
• Create customer leads in the company%u2019s internal system.
• Identify upselling opportunities (e.g., TV upgrades) and present them to eligible customers.
• Support field sales agents by handling customer-related calls.
• Record call details accurately and update customer records in the internal system.
• Track and report recurring customer issues or trends to management.
• Capture call dispositions for every call received.

• Strong phone and verbal communication skills with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to manage emotional responses and remain calm under pressure when dealing with difficult conten

• A degree in any Business-related field