Job descriptions & requirements

Certificate, Diploma, or Degree in Customer Service, Business Administration, Communication, Marketing, or related field

Previous experience in customer care or front office operations is an added advantage

Good communication and interpersonal skills

Computer literacy and knowledge of Microsoft Office applications

Ability to work under pressure and handle difficult situations professionally

Strong problem-solving and organizational skills

Ability to multitask and manage time effectively

Fluency in English and Swahili; additional languages are an added advantage

• Handling customer inquiries, complaints, orders, and feedback.
• Ensuring excellent customer service experience.
• Maintaining positive customer relationships.
• Resolving issues promptly.
• Supporting company sales and service operations.

• Good communication and interpersonal skills
• Computer literacy and knowledge of Microsoft Office applications
• Ability to work under pressure and handle difficult situations professionally
• Strong problem-solving and organizational skills
• Ability to multitask and manage time effectively
• Fluency in English and Swahili

• Certificate, Diploma, or Degree in Customer Service, Business Administration, Communication, Marketing, or related field
• Previous experience in customer care or front office operations is an added advantage