Vacancy title:
Customer Care-Representative

Jobs at:
LollyBet

Deadline of this Job:
Open

Duty Station:
Nairobi, Kenya

JOB DETAILS:
Customer Care-Representative Job at LollyBet
LollyBet is an online and mobile sports betting company that has started running its operations in Africa. We are currently in Ghana, Uganda and recently launched our services in Kenya. We are in plans of opening up other branches in other African countries as well. LollyBet has positioned its self with a mission of becoming “The Best Sports Betting Company In All Africa”
Qualifications for the Customer Care-Representative Job

• Proven experience in Gaming Industry,
  
• Experienced in Customer Service role is a plus.
  
• Must be able to work in a fast-paced environment, with a high level of initiative & resourcefulness.
  
• Ability to manage multiple tasks simultaneously and able to work under pressure & with minimum supervision.
  
• Working knowledge of MS Office applications and Telephone Systems.
  
• Excellent communication and presentation skills.
  
• Skilled in negotiation and dealing with complaints.
  
• Persistent and results-oriented.
  
• Patient and able to handle customer rejection.
  
• Must have strong work ethics and willingness to learn in all aspects of the position.
  
• Should possess good personal integrity, with a high sense of responsibility and accountability.
  
• Should be a team player and very flexible to work in a dynamic and often hectic environment.
  
• Proficient in Swahili and English.
  
• High school diploma; BSc/Ba is a plus.
  
• Between 20 to 32 years old.
  
• Male and Female.
  
• Residence in Nairobi.
  
• No criminal record
  Job Summary
  We are looking for an enthusiastic Customer Care Representatives to handle inbound and outbound calls for our company.
  The Customer Care Representative is accountable for the delivery of high-quality professional services in accordance with the general best practices of a Customer Service.
  The goal is to promote business growth by expanding the company’s clientele.
  Customer Care-Representative Job Responsibilities
  
• Promote the company and all its services over the phone and through other communication channels like e-mail and approved social media platforms.
  
• Maintain a high degree of product knowledge and service expertise.
  
• Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
  
• Answering the customer claims and solving problems.
  
• Promptly handling and resolving customers’ issues through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery.
  
• Understanding customer needs and providing efficient feedback to the Customer Care Team Leader and/or Supervisor.
  
• Educate and advise customers on the company’s marketing strategies and ongoing promotions.
  
• Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
  
• Listening to the customers’ needs and assisting them in making a well informed decision.
  
• Perform any other assigned duties.

Job application procedure
Interested Candidates who meet the above qualifications and criteria can send their updated CV including recent passport-type photo and two references to the address hr-kenya@lollybet.com