ABOUT US

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

WHAT YOU WILL DO

• Welcome calls to new customers
• Early-stage debt collection (reminders and follow-ups)
• Ongoing customer support through call, WhatsApp, and other channels
• Assist in onboarding and training new team members as the product scales
• Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

• Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
• Strong communication skills in English and Swahili
• Experience working with CRM tools and call center systems
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail

ADDED ADVANTAGE:

• Experience supporting financing or credit-based products
• Background in launching or supporting new business units

With us you will:

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
  • Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities

• Welcome calls to new customers
• Early-stage debt collection (reminders and follow-ups)
• Ongoing customer support through call, WhatsApp, and other channels
• Assist in onboarding and training new team members as the product scales
• Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Collaborate with the CRM teams to improve customer interaction flows

• Strong communication skills in English and Swahili
• Experience working with CRM tools and call center systems
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail

• Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
• Experience supporting financing or credit-based products
• Background in launching or supporting new business units