Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It’s a passion. Have you got what it takes?

What You´ll Do

Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders

Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data,

Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration with internal/external partners/functions, judging and aligning priorities to meet customer expectations and needs

Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX org

Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements

Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness, use KPI’s, perf mgmt systems

Utilize cust serv support systems and tools (SAP, SCBI & Service Cloud), driving efficiencies and providing feedback to contribute to improvement

Plan own activities according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements

What makes you a good fit

2+ years' experience in Customer Service and Logistics

Excellent collaboration and customer management

• Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders
• Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data,
• Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration with internal/external partners/functions, judging and aligning priorities to meet customer expectations and needs
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX org
• Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness, use KPI’s, perf mgmt systems
• Utilize cust serv support systems and tools (SAP, SCBI & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
• Plan own activities according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements