Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...

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Customer Experience & Admin Coordinator

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Nairobi

Job Field

Customer Care

Role summary

We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional.

Key responsibilities

• Serve walk-in customers and manage front-desk experience
• Handle WhatsApp, Instagram DM, and customer inquiries
• Manage exchanges, refunds, and complaints (based on policy)
• Track daily expenses and support basic financial records
• Assist with payroll preparation and supplier payment follow-ups
• Maintain admin records, schedules, and filing
• Support smooth day-to-day store operations

You’ll be successful if you:

• Are friendly, calm, and customer-focused
• Are organized and good with records
• Can handle money responsibly
• Enjoy working with people and keeping things tidy

• Serve walk-in customers and manage front-desk experience
• Handle WhatsApp, Instagram DM, and customer inquiries
• Manage exchanges, refunds, and complaints (based on policy)
• Track daily expenses and support basic financial records
• Assist with payroll preparation and supplier payment follow-ups
• Maintain admin records, schedules, and filing
• Support smooth day-to-day store operations

• Friendly, calm, and customer-focused
• Organized and good with records
• Can handle money responsibly
• Enjoy working with people and keeping things tidy

• BA/BSc/HND