Vacancy title:
Customer Experience Advocates-Ruaraka

[Type: FULL_TIME, Industry: Insurance, Category: Customer Service,Sales & Retail,Business Operations]

Jobs at:
AA Kenya

Deadline of this Job:
Monday, July 20 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, July 13 2026, Base Salary: Not Disclosed

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JOB DETAILS:

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l'Automobile (FIA) which represents over 100 million motorists worldwide.

Responsibilities or duties

The position holder will manage customer relations and interactions through the various channels to ensure customer satisfaction.

• Deliver exceptional customer service across multiple channels.
• Build and maintain strong customer relationships.
• Support branch business development initiatives.
• Handle customer inquiries efficiently and professionally.

Qualifications or requirements 

Minimum job requirements:

• Bachelor’s Degree in a Business-Related Field or its equivalent.
• Good customer service, interpersonal and communication skills.
• Business Development acumen.

Experience needed

• Minimum 2 years’ experience in Customer Service.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates who meet the above requirements are invited to submit their CV and application letter indicating the position applied for and preferred branch. E.g Customer Experience Advocate – Kenol Branch), by 20th July 2026.

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