Summary
Date Posted: Monday, March 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Executive

Role Responsibility
• Resolve customers’ complaints in regards to service or product via phone, email, and social media by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend in demand products or services to your manager by collecting customer feedback and analyzing customer needs.
• Embody customer orientation and ability to adapt and respond to different types of characters.
• Build sustainable relationships of trust with the customers through open and interactive communication. Go the extra mile to engage customers and create the wow factor.
• Proactively handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customers' interactions through the available tools and file documents while following communication procedures, guidelines, and policies.
• Flexible to cover all the available shifts including Nightshift, Weekends and Holidays.
• Any other duties that may be assigned by your Manager.
Reports to Assigned Team Lead

Who we are looking for
• Proactive, detail oriented and customer centric individual with ability to grasp product concepts and execute on excellent customer experience
• Talent with great listening and documentation skills, phone and email etiquette.
• Someone with the willingness to adjust to changing work environments, openly offers ideas and solutions on where improvements can be made. Works efficiently in situations of uncertainty.
• An articulate and empathetic team player who is clear and concise while communicating. Listens, understands and responds openly to the customer
• A great multitasker who has ownership of the customer feedback and complaint, engages with positivity and following up to ensure the customer query was fully resolved in record time
• Individuals with ability to pivot and work great in a fast paced environment
• A degree /diploma holder in customer experience/ service or relevant field or equivalent.
• Proven minimum of 2 years work experience in a customer service or customer support role.
• Computer literacy is a must
• Familiarity with Fresh Works is a plus
• Understanding of the startup environment would be a strong plus

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Market Force on marketforce.breezy.hr to apply

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