Job summary

To serve as the primary bridge between GenKazi’s innovative technology and the human aspirations of our users. Your mission is to transform every interaction into an opportunity for empowerment—ensuring that every job seeker feels heard and every employer feels supported, ultimately fostering a world-class service culture that drives user retention and brand loyalty in the digital gig and formal economy.

Min Qualification:

Bachelors

Experience Level:

Internship & Graduate

Job descriptions & requirements

Reports to: CX Quality Analyst

Role Purpose:

We are looking for a high-energy, empathetic, and detail-oriented Customer Experience Intern to join our team. This role is perfect for a recent graduate looking to understand the mechanics of a digital marketplace. You will be the voice of BrighterMonday, ensuring that both job seekers and employers have a seamless, "brighter" experience on our platform.

Key Responsibilities

• User Support: Respond to inquiries from job seekers and employers via phone, email, WhatsApp, and Live Chat in a professional and timely manner.
• Onboarding Assistance: Guide new employers through the job posting process and help job seekers optimize their digital profiles for better visibility.
• Issue Resolution: Identify, troubleshoot, and escalate technical bugs or user complaints to the relevant product or tech teams.
• Quality Assurance: Conduct regular audits of job listings to ensure they meet our quality standards and community guidelines.
• Feedback Collection: Participate in outbound calls to gather user feedback, helping us understand how to evolve our platform features.
• CRM Management: Maintain accurate records of all customer interactions to ensure a personalized user journey.

Requirements & Skills

• Education: Recent graduate (or final year student) with a degree in Business, Communications, or Social Sciences.
• Communication: Exceptional "people skills" with the ability to communicate fluently in English and Swahili.
• Digital Fluency: High level of comfort with mobile apps, CRM software, and social media communication.
• Problem-Solving: A proactive mindset—you don’t just report problems; you suggest solutions.
• Culture Fit: You are energetic, empathetic, and ready to hustle in a high-growth environment.

Why Intern with GenKazi?

• Growth: We are a fast-growing brand; your contributions directly shape our playbook.
• Flexibility: A hybrid work model that respects your productivity and work-life balance.
• Networking: Engage with top-tier employers and industry leaders across East Africa.
• Stipend: Competitive internship stipend and performance-based incentives.

COUNTRY: Kenya

• User Support: Respond to inquiries from job seekers and employers via phone, email, WhatsApp, and Live Chat in a professional and timely manner.
• Onboarding Assistance: Guide new employers through the job posting process and help job seekers optimize their digital profiles for better visibility.
• Issue Resolution: Identify, troubleshoot, and escalate technical bugs or user complaints to the relevant product or tech teams.
• Quality Assurance: Conduct regular audits of job listings to ensure they meet our quality standards and community guidelines.
• Feedback Collection: Participate in outbound calls to gather user feedback, helping us understand how to evolve our platform features.
• CRM Management: Maintain accurate records of all customer interactions to ensure a personalized user journey.

• Exceptional "people skills" with the ability to communicate fluently in English and Swahili.
• High level of comfort with mobile apps, CRM software, and social media communication.
• A proactive mindset—you don’t just report problems; you suggest solutions.
• Energetic, empathetic, and ready to hustle in a high-growth environment.

• Recent graduate (or final year student) with a degree in Business, Communications, or Social Sciences.